Assistant Branch Manager ~ Weybridge Job in Surrey KT11AB, Home Counties UK
Salary
Up to £21,000 (based on store banding, experience and location)
Benefits include - staff discount, pension and bonus
The role of an Assistant Branch Manager within a Screwfix Trade Counter is an excellent opportunity to develop within a demanding, challenging and fulfilling senior management position. It's an interesting and varied role involving a wide range management responsibilities including operational, sales service, financial and people related. It's a great team focused environment with the opportunity to develop strong relationships with colleagues and customers alike. With great opportunities to develop your career and progress further up the ladder and run your own branch, this is an excellent role in which to further develop your career with Screwfix.
Recognised as being "where the trade buys" and promising a fast, reliable service, Screwfix is the UK's leading multi-channel supplier of thousands of high quality fixings and fastenings, hand tools, power tools, plumbing and electrical supplies, kitchens and bathrooms, landscaping and outdoor products, safety products and workwear, and building supplies. Combining trade prices and a massive range of leading brand name items, Screwfix offers over 18,000 products and is fully committed to customer care and support. Each item is supplied with a 30-day money-back guarantee, and all stock items can be purchased seven days a week via a call to our freephone customer service hotline, a click onto our website www.screwfix.com, or a visit to one of our growing network of Trade Counters.
This role involves:
- Taking day-to-day responsibility for the delivery of our service proposition in the Trade Counter, by effective management of people and processes
- Demonstrating to others how to achieve and exceed targets
- Driving add-on sales to increase store performance
- Executing the in-store marketing proposition to a high standard
- Delivery of consistently excellent face to face customer service
- Understanding the customers needs and responding to them effectively
- Serving customers, taking details, orders and payment for goods
- Processing customer orders and dealing with customer queries
- Processing customer refunds and dealing with escalated customer queries
- Ensuring all operational processes are delivered to the required standard
- Demonstrating knowledge of cash management and reconciliation processes
- Opening and closing the branch
- Maintaining in-store standards through adherence to operational processes
- Ensuring compliance with all aspects of legislation and Health Safety policy and procedure
- Demonstrating knowledge of stock management systems processes
- Achieving high stock availability rates to deliver maximum sales
- Managing stock delivery and stock checking processes
- Managing and motivating a team of Service Assistants and Supervisors
- Managing staff rotas and workloads to deliver excellent customer service
- Recruiting, training and developing individuals within the team
- Demonstrating effective use of performance management processes in line with company standards
To apply for this role, you will need to have:
- Previous experience of people management, preferably of a team of at least 8 people
- Proven ability to lead and motivate a team to exceed targets and deliver results
- Previous excellence in delivering excellent customer service within a retail environment
- Previous experience of using stock management systems
- Previous experience of working under pressure in a high-volume, fast-paced environment
- An understanding of Profit Loss statements and budgets
- Previous experience in cash handling and financial transaction management
- Previous experience of recruitment, selection, training and development
- Clear and effective communication skills and the ability to form good relationships with customers and staff
- The ability to understand customer needs, responding effectively to achieve store targets and performance goals
- A flexible approach and the ability to adapt effectively to changes
- Ability to organise own workload and that of others
- Self motivation with the drive to achieve required standards and goals
- The ability to confidently use Microsoft Office applications
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