Assistant Customer Service Manager
Shield Healthcare is a leading supplier of medical products and services
for the care of patients in the home. We are a service organization
committed to meeting the individual needs of customers and employees.
As a company we pride ourselves on our commitment to provide quality
healthcare services.
We currently have an excellent opportunity for an experienced, enthusiastic, Assistant Customer Service Manager for our Chicago, Illinois Sales Office. The primary function of this position is to support the daily operations of the sales office. The successful candidate will have the responsibility for providing excellent customer service to both internal and external customers.
Job Accountabilities:
· Supervises sales office staff
· Handles difficult customers and follows customer service complaints or escalated issues through resolution
· Monitors new business and re-order business processed at Center level
· Interviews, selects and trains employees
Qualifications
· 3 years supervisory experience, preferably in a customer service and/or healthcare environment
· Excellent verbal and written communication skills
· Good project management and strong organizational skills
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
In addition to a dynamic environment, we are proud to offer competitive salaries and a comprehensive benefits package.
Please submit your resume with cover letter and salary history to humanresources@shieldhealthcare.com . You can visit our website for other career opportunities at www.shieldhealthcare.com.