Assistant General Manager Merchandise / 9247 Job in Hackensack 07601, New Jersey Us
Assistant General Manager Merchandise / 9247
A Proud Tradition
From the moment we opened our doors on September 15, 1924, Saks Fifth Avenue has been more than a world renowned shopping emporium, more than an international fashion authority: it has been a cultural phenomenon. We are an icon of the New York City landscape that remains equally present in the hearts and minds of people all over the world. We love to help people look good and feel great! Our purpose reaches way back to the very essence of our brand: to set the standard for the most exceptional and fulfilling retail experience.
Ambassadors of Style
At Saks Fifth Avenue, a gentle manner, careful consideration of others and an ability to assess customers’ needs are an absolute necessity. Our Associates bridge the gap between strangers by approaching every customer as a potential friend. To be chosen to work at Saks is to be given an important responsibility: The fulfillment of our customers’ dreams. In an ever-evolving world, that is our unchanging promise.
What Sets Us Apart?
Our high-performance Associates' skill, enthusiasm and commitment to making people look good and feel great.
Position Description:
Under the direction of the General Manager, the Assistant General Manager of Merchandising is responsible for increasing sales by focusing on driving the selling process through developing and managing effective selling teams, creating a service and selling culture that delivers results and ensuring the alignment of the merchandise to local needs and opportunities. The Assistant General Manager of Merchandising is responsible for developing a high performance selling organization; ensuring that all selling associates have clear selling strategies as well as broad product knowledge, and effectively coaching selling managers and associates to achieve selling goals, while ensuring that the customer service experience as delivered by the store team consistently exceeds customer expectations The Assistant General Manager of Merchandising understands that the success of the organization is tied to the quality and performance of the team, and is responsible for developing, motivating and retaining talent in order to drive sales results and maximize store volume.
Job Description:
Selling and Service Leadership
- Oversees the selling process, providing leadership and motivation to store management team and associates in achieving sales and volume goals.
- Through direct observation on the selling floor and hands on coaching of management and associates, positively impacts the sales and productivity of the selling organization.
- Establishes and maintains high performance service standards in order to enhance the customer experience and actively seeks input from customers to ensure consistent adherence to service standards
- Actively trains, develops and coaches the team to achieve goals, while modeling sales focused behaviors and skills development that utilizes the available tools (SLII, ccAmbassador)
- Proactively manages performance, ensuring that the store team clearly understand their roles and are focused on achieving goals.
Merchandising
- Drives for optimal merchandise selection and vendor matrix working with RSM, Planners and Merchants.
- Ensures proactive communication to merchants on customer requests and merchandise opportunities to drive business.
Talent Development
- Develops and retains direct reports, ensuring their readiness for increased responsibility and providing a bench of internal talent to fill open positions.
- Oversees selling associate development and empowers the sales force to achieve selling goals through product knowledge, coaching and performance feedback.
- Maintains knowledge of top talent in the market place and proactively recruits to fill open positions
Marketing
- In partnership with the Marketing Director, ensures optimal results in planning and execution of marketing event strategy,
Maintains relationships within the community to meet and retain target customers and to identify marketing opportunities.
Operations
- Partners with AGMO to direct placement of merchandise on the floor, coordinate floor moves and sales promotion set up
Ensures appropriate selling floor staffing levels through proactive communication with AGMO
Qualifications:
- 4 year degree preferred
- Demonstrated track record of customer focused sales growth is required.
- The ability to deliver results against goals build effective and motivated teams, foster teamwork, and demonstrate sound business judgment is required.
- 5+ years related management experience in retailing or other fast paced selling and service environment, in positions of increasing responsibility and volume.
- Business Acumen
- Building Effective Teams
- Command Skills
- Confronting Direct Reports
- Customer Focus
- Developing Direct Reports and Others
- Directing Others
- Drive for Results
- Interpersonal Savvy
- Managing and Measuring Work
- Managing Vision and Purpose
- Motivating Others
- Problem Solving
- Sizing Up People