Assistant Manager – Fraud & Credit Monitoring recruitment
THE COMPANY:
Our client is a leading player in the payment processing field.
THE RESPONSIBILITIES:
- Manage and maximise performance, output of the Fraud and Credit Monitoring team using coaching and personal development techniques
- Managing the training programme and development plans for the team
- Liaising with the management team on training and driving forward Staff appraisals for the Fraud and Credit Monitoring team including personal development plans
- Provide updates on staff performance and team successes to the management team
- Administration of Alerts (e.g. periodic review of individual work stacks, control of workflow) to maintain the effectiveness of available resource
- Management of workflow reports and risk assessment to ensure action is taken accordingly and escalated where appropriate
- Reporting of high risk case through governance (FARM, PRF, NEP)
- Act as primary point of reference for fraud and credit analysts on daily queries/ referrals
- Handling and responding to merchant complaints, Banking Ombudsman disputes and Solicitors correspondence, ensuring complaints are dealt with in accordance with complaints procedures that have not progressed to an Investigation case
- Control of Merchant Monitoring team actions so that best practice is followed, decisions are monitored and SLA’s are met at all times
EXPERIENCE REQUIRED:
- Fraud experience gained within financial services. Merchant acquiring experience desirable.
- Knowledge of AML regs and Card Scheme compliance.
- Knowledge of credit risk/monitoring tools.
For further information please contact Marcus Courtney
March 12, 2012
• Tags: Assistant Manager – Fraud & Credit Monitoring recruitment, Risk Management careers in the UK • Posted in: Financial