Assistant Manager
At Emirates Islamic Bank, you work in a culturally diverse, performance driven environment, which constantly challenges you to deliver your best.
UAE Nationals are an important element of this culture and have a range of career development opportunities that enables them to advance their careers for a successful, long-term future.
We are looking for highly-motivated individuals with previous experience in Home Finance Customer Service.
The person will be responsible for providing AST to Home Finance customers, carryout Property Handovers, Property Management, consolidations, Swaps, Registration, Mortgage, Transfer discharge process with Developers Land Department.
Assistant Manager – Home Finance Customer Service Unit
Job Responsibilities:
- Effectively manage overall team activity ensure all transactions are processed as per procedures on SIM.
- Establish Maintain relations with all Stakeholders, Service providers, Land Dept. Developers in order to streamline carryout operational activity.
- Manage overall admin related activity of the team
- Monitor MIS critical transactions as per process requirement ensure timely action/ reconciliation on payments completion of Handover activity.
- Ensure documentation procedures execution of Agreements/SPA’s/Notices, NOC’s are in line with SOP Bank Approved documents.
- Liaise with concerned stakeholder for necessary actions/approvals.
- Ensure timely delivery accuracy of work output by Team.
- Ensure Team delivers services to internal /external customer as per SLA comply with core Service values as per group guidelines.
- Maintenance, assigning and servicing of Customer requests/complaint/AST’s as per requirement.
- Co-ordinate with Developers to carryout handovers, recon., consolidations Swapping of units.
- Liaise with Developer/Land Dept. for collection of Title Deeds mortgage deeds.
- People Management, Performance Development
- Liaising with other departments to ensure optimal collaboration.
- Ensure Shari’a requirements are met in documentation process.
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