Assistant Manager
Assistant Manager Job Description
Reports to: Store Manager
Summary: Responsible for the overall performance of the store and assists Store Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
OVERALL RESPONSIBILITIES
• Maximize sales volume.
• Maintain visual presentation standards that are consistent with division philosophy and direction.
• Demonstrate effective written and verbal communication skills.
• Take an active role in networking, recruiting, hiring, training, and developing store associates.
• Proficient in all operational policies and procedures.
• Manage time and prioritize tasks.
• Assume leadership role with Floor Supervisor and Sales Associates.
• Responsible for all activities with-in the store in the absence of the Store Manager.
CUSTOMER SERVICE / SALES
• Ensure customer service is the #1 priority
• Effectively supervise the sales floor to ensure customer / associate awareness at all times.
• Understand and create awareness of the factors to impact sales volume.
LEADERSHIP
• Motivate and develop associates to meet store goals / objectives.
• Clearly delegate activities and follow-up on all direction.
• Demonstrate teamwork within store and company.
• Take initiative and use sound judgement.
• Develop growth potential in associates.
• Lead by example.
PERSONNEL
• Demonstrate professional image and conduct.
• Follow specific divisional dress code policy.
• Ensure that store staff is treated professionally, courteously and respectfully.
• Involve and develop staff in accomplishing store goals.
• Control turnover.
• Take an active role in own development.
• Communicate staff concerns to management.
• Support all company / management decisions.
• Utilize all training programs / materials effectively.
OPERATIONS
• Execute and follow-up on all operational policies, procedures and directives.
• Execute and follow-up on the Inventory Shrinkage Improvement Program.
• Ensure accuracy in all paperwork.
• Attend mall / center meetings in the absence of the Store Manager.
VISUAL PRESENTATION
• Maintain store appearance to reflect division standard.
• Execute and maintain divisional marketing directives.
• Interpret and execute floor plans and guidelines.
• React to sell through and ensure store is well stocked.
• POS set up is timely and detailed.
• Execute markdowns and re-merchandise as needed.
• Have knowledge of the store merchandise.
• Have knowledge of sales floor and stockroom organization.
• Keep management informed of all merchandise-related issues.
To apply for this position, please send your resume to ca.jobs@pvh.com and visit us at www.pvhcanada.com.