Assistant Manager Default Management Job in Chicago, Illinois US
Position Summary
The Assistant Manager will assist the Manager in the day to day operations of the Default Management and Strategy department and staff. This position will assist the Manager in the supervision of the Student Loan Counselors, review of delinquency/default data, act as back up to the Manager and other duties as assigned.
Key Job Responsibilities
Supervise staff in Manager's absence. This includes but is not limited to making assignment adjustments, evaluating completion of assigned tasks and daily goals and providing feedback to the Manager. Coordinate training for new Student Loan Counselors. This includes developing training programs, materials and assisting with all aspects of the training process. Monitor team performance and motivate team to achieve performance goals. Monitor Student Loan Counselor activities and review activities for quality assurance and policy and policy adherence. Develop and update Standard Operating Procedures Assist the Default Management and Strategy department with the overall reduction of the Cohort Default Rates for all Kaplan campuses. Contact students and former students to assist with questions about student loan repayment.
Minimum Qualifications
Associates Degree (A.A.) General, Business or industry related. 1-3 years related experience. Experience in call center, collections, or education. 2 years experience will be considered in lieu of every year of formal education required. Basic computer keyboard skills, knowledge of MS Office