Assistant Manager FTC Job in Milton Keynes Mk9 2Be, Southern Uk
The above accountabilities are likely to change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced, reasonable notice will be given.
PERSON SPECIFICATION
To perform the job successfully, an individual should demonstrate the following competencies:
Core Competencies
- Client focus - manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, and responds to requests for service and assistance.
- Ethics and trust – keeps emotions under control.
- Integrative approach - approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position
- Problem solving -
- Professional development – be keen to learn and develop within the role
- Written communication - able to read and interpret written information
- Oral communication - listens and gets clarification, responds well to questions,
Role related Competencies
1. Teamwork - balances team and individual responsibilities.
2. Organizational Support - completes administrative tasks correctly and on time.
3. Planning/Organizing - uses time efficiently.
4. Quality - demonstrates accuracy and thoroughness.
5. Quantity - completes work in timely manner.
6. Adaptability - adapts to changes in the work environment.
7. Attendance/Punctuality - is consistently at work daily and on time.
8. Dependability - follows instructions and responds to management direction.
9. Initiative - asks for and offers help when needed.
10. Administrative Support -
Input, retrieve and present data using a computer.
Maintain a record management system
Review, retain and dispose of records and information
Please note the above can vary depending on centre to centre and is not exhaustive of duties.