Assistant Operations Manager Job in Laredo 78040, Texas Us
Job Description
Assistant Operations Manager
Bring your passion for fashion to today's Burlington Coat Factory. If you are interested in a career in retail, consider joining one of the largest off price retailers of apparel and home furnishings in the nation. We always have a large selection of quality name brand merchandise at huge savings; coats, clothing and shoes for the whole family, fashionable accessories, home decor, and everything for baby. Burlington means one-stop shopping for labels you love at prices you love even more. With more than 450 stores, we're always looking for good talent that can drive results. We currently have the following position available:
Purpose of Position:
As part of the management team, the Customer Service/Logistics Manager (CSLM) is responsible for ensuring store associates are delivering excellent customer service while also managing the receiving department. The CSLM is a leader who exercises judgment and uses discretion to solve problems, make informed decisions and manage wisely. The CSLM is responsible for the day-to-day management of the front end of the store, overseeing the overall customer experience and ensuring front lines flow efficiently. Provide leadership to the store team around hiring, staffing, training and scheduling functions.
focus of position:
- Positively communicate and demonstrate the company's Core Values by developing trust and respect among peers and staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done
- Ensure team is delivering excellent customer service and demonstrating a high degree of professionalism
Responsibilities:
- Manage the customer service and cashier teams, driving compliance to established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures
- Provide guidance to Customer Service Supervisors to ensure smooth customer flow at the registers
- Ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts
- Help solve problems that affect the store's service, efficiency, and productivity
- Drive sales results through greeting and assisting customers on the sales floor
- Coach, train and develop team to deliver an outstanding shopping experience in a highly professional way
- Manage the overall execution of all operations and receiving SOPs
- Monitor the accuracy of receiving, transfers, debits/damages, and charge-backs to headquarters to maintain the accuracy of the inventory through partnership with the Receiving Supervisor
- Manage the overall scheduling process, maintaining integrity in all scheduling functions and ensure schedules and Payroll budgets are compliant with company standards
- Coordinate the recruitment and hiring of the qualified applicants to meet the needs of the store
- Monitor the orientation, training, coaching of all associates in partnership with all members of management to ensure it is completed timely and using all available resources.
- Engage and partner with regional business partners to resolve store issues and solicit additional training and support
- Oversee all facilities maintenance and housekeeping standards
- Monitor all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness
- Ensure that adequate security exists within the store and that physical facilities comply with safety codes and ordinances
- Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information
- Any other tasks as assigned from time to time
Skills and Competencies:
* Ability to provide outstanding customer service and teach those behaviors
* Ability to manage front end, receiving, and store operations effectively Ability to develop and train workforce, build relationships, and utilize skills of workforce most appropriately
* Ability to process information/merchandise through computer system and register system
- Ability to maintain a fair, consistent set of standards as they apply to work force
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to managers and associates
- Ability to operate all equipment necessary to perform the job
- Ability to bend and lift items up to 50 lbs and stand for long periods of time
Requirements:
- 3+ years of Retail Management experience within a Big Box or Specialty environment, with the ability to manage a multi-million dollar sales volume
- Retail store operations
- Availability to meet minimum scheduling requirements as set forth by the company, including nights weekends and holidays.
- Strong communication skills (verbal written), including strong relationship building skills
- Travel required - as needed
Our ideal candidates will be self motivated, team players, who have the desire to succeed. We care about our employees, have a supportive environment that values trust and respect, offer a competitive wage and benefits package that includes a generous paid time off plan, plus an associate discount, and a company matched 401(k) to name a few.
Burlington Coat Factory is an equal opportunity employer committed to workplace diversity.
Come join our team. You're going to like it here!
To Apply for this position, please CLICK HERE 