Assistant Vice President / Associate, COO / Biz Mgmt & Support – Regional Strategic Projects & Customer Experience, Institutional Banking Group recruitment
DBS is a leading financial services group in Asia, with over 200 branches across 15 markets. Headquartered and listed in Singapore, DBS is a market leader in Singapore with over four million customers and also has a growing presence in the three key Asian axes of growth, namely, Greater China, Southeast Asia and South Asia. The bank's strong capital position, as well as "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region, earned it Global Finance's "Safest Bank in Asia" accolade for three consecutive years, in 2009, 2010 and 2011.
DBS aims to be the top financial solutions partner of leading corporate and institutional clients in Asia. Our IBG - Corporate Investment Banking is responsible for driving core advisory relationships to corporate customers across a range of industries. These include telecommunications, media and technology; real estate; energy, chemical and infrastructure; shipping and aviation; financial institutions; manufacturing; multi-industries and commerce and the public sector.
We also have a team that raises debt capital for our customers in the international syndicated loan market. This involves originating, structuring, underwriting, executing and syndicating a wide variety of capital-raising transactions across Asia.
Responsibilities
- Drive and implement Customer Experience Strategies and initiatives in Singapore and across the Region.
- Facilitate and progress Continuous Improvement Initiatives under the Service Quality discipline.
- Manage, consolidate and analyse relevant data from the Customer Scorecard on Service Quality and business information including service metrics and customer feedback both in Singapore and across the Region.
- Proactively identify new improvement opportunities from these Customer and business measurements.
- Implement and maintain the compendium of Customer Service Standards for Institutional Banking Group (IBG).
Requirements
- Bachelors Degree with at least 5 years of relevant experience.
- Experience in a Customer Service Focused area would be a key added advantage together with Project / Initiative Implementation skills.
- Team player with strong interpersonal and communication skills.
- Strong customer focus.
- Problem solver and innovative.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.