Assistant Vice President / Vice President, Customer Service Manager, Cash Operations, T&O – IBG OPS recruitment
Group Technology and Operations (TO) enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality Control, Operating Models, Technology and People. In Group TO, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Setup a Regional Client Services desk
- Proactively manage a regional portfolio of client service relationships and ensure clients are satisfied with and trained on Bank's products and services
- Take regional ownership of client on boarding, servicing issues and facilitate their resolution
- Engage business partners, leading a team effort to focus on issues and opportunities that further differentiate Bank in the view of our clients as an industry-leading service provider/external business partners and Regional
- Provides regional coordination and guidance to the regional top tier clients,
- Lead region-wide client service performance and participate in communication sessions with all constituents about metrics, client issues, current trends, opportunities and risks.
- Establish, provide input and track operational metrics and service level requirements to achieve regional business goals (for all countries where client operates)
- Oversee the roadmap for a successful regional relationship with a client by understanding the client’s service needs and gaps in delivery
- Act as key client contact in the overall service relationship, partnering closely with Relationship Management, Sales, and Product to bring a cohesive support structure and responsiveness to the client
- Timely reporting to country and regional seniors regarding significant service issues, action plans, status, and resolution
Requirements
- Bachelors degree preferred
- 7+ years of direct experience within business operations, sales or management environment in Corporate Account Services, Payment Cash Management with commercial banking customers
- Demonstrated ability to provide outstanding client service, at a senior level
- Demonstrated interpersonal skills and ability to build strong client relationships
- Excellent written and oral English Cantonese communication skills
- Presentation skills: Comfortable with audience of tenured, senior level professionals
- Independent, proactive and self-motivated
Please click on "Apply online" and search for Job Ref: CRT/SJT/1111/0004
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
April 3, 2011
• Tags: Assistant Vice President, Cash Operations, Customer Service Manager, Operations careers in the Singapore, T&O – IBG OPS recruitment, Vice President • Posted in: Financial