Assoc Clinical Admin Coord-South Eastern & Siena Heights Urgent Cares! Job in Las Vegas 89044, Nevada Us
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
The Associate Clinical Administrative Coordinator receives direction from Supervisor of Clinic Operations and RN Manager. Works cooperatively with all members of the care team and supports Patient satisfaction goals. Ensures all patients greeted and checked in and out, demographics accurate, collects co pays, and enters charges. Answers phone and routes calls as needed. Resolves moderately complex issues and defers appropriately to supervision. Makes recommendations to adapt procedures, processes and techniques to accomplish the requirements of the position.
***This position is working in an Urgent Care setting. Must be flexible to work weekends and 10-12 hour shifts between 8am-8pm.***
Primary Responsibilities:
- Schedule appointments as necessary. Enter charges correctly and collect appropriate payments. Document all calls and messages appropriately according to company policy.
- Responsible for waiting room management and implementation of efficient customer friendly processes.
- Work with back office / front office staff to ensure smooth patient flow.
- Communicate with clinical / clerical personnel about service issues and complaints.
- Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas.
- Answers phone, takes messages and routes calls appropriately. Handles patient calls accessing EMR and addressing patient concerns.
- Notifies patients of abnormal results with direction from provider or RN.
- Address and complete tasks, referrals, and stats on a daily basis, and accesses Imagecast to enter radiology orders.
- Other duties as assigned
Qualifications:
- High school diploma or GED required
- 1+ years experience working in a healthcare/medical office setting required.
- Must possess independent means of transportation available during work hours for job related tasks such as, but not limited to floating
- Must possess computer skills-window based applications, organizational skills, demonstrate knowledge of or ability to learn and apply job functions
- Cash handling process and insurance verification experience preferred.
- Must be able to work weekends and 10-12 hour shifts.
Knowledge: Demonstrate knowledge of and ability to learn and apply job functions, and minimal medical terminology knowledge.
Skills: Must possess computer skills � window based applications, organizational skills, and customer service skills.
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation Performance.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
