Assoc Storage Ops Spec II Job in West Conshohocken, Pennsylvania US
Assoc Storage Ops Spec II
Requisition ID : 86822BR Job Description : EMC Global Residency ndash; GSAP Associate Storage Operations Specialist II The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). OBJECTIVES The Associate Storage Operations Specialist provides operational support to customers to support the management and use of EMC storage solutions. Responsible for performing a wide variety of daily storage management tasks for effective and efficient storage system use. GENERAL SCOPE Provide the customer with an operational resident responsible for daily operational tasks of the customerrsquo;s EMC storage configuration and operations environment under the direction of the Customer. The customer environment typically contains multiple platforms of EMC storage hardware, EMC software, and other infrastructure products. The EMC resident provides the customer with ongoing process recommendations and EMC best practices for the customerrsquo;s in-scope storage EMC environment. Responsibilities Include: bull; Provide software related custom integration and implementation support on EMC products at the customer site; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and outline orientation for the customer. bull; Perform daily operational tasks such as storage provisioning and maintaining availability at the customer site. Provision storage based on standardized procedures as outlined by EMC best practice documentation. bull; Successfully manage relations with customers utilizing negotiation and influencing skills to achieve optimal results. Represent EMC in a professional manner to the customer at all times. bull; Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. bull; Maintain awareness of existing or potential customer software and machine situations. Proactively alert customer and manager of potential problems based upon basic operating systems knowledge and familiarity with SAN environments. bull; Stay current on technical specifications for EMC hardware and software products, including new and soon to be released products. bull; Adhere to proper GS escalation procedures. SKILLS/QUALIFICATIONS - Familiarity with LAN and SAN, network troubleshooting. - Familiarity with multiple operating systems (Windows, Linux, Unix, AIX, HP-UX, VMware) - Consultative skills - Problem solving and troubleshooting skills - Ability to multitask and work independently - Ability to document complex systems and implementations. - Ability to learn complex technical skills in a fast paced environment. PREFERRED SKILLS/CERTIFICATIONS - Prior experience with Storage Arrays/SAN. - Understanding of storage concepts such as storage provisioning, LUNs, and host connectivity. - Operating system administration experience (Windows, Unix/Linux based) - Knowledge of backup technologies and replication. Industry certifications (Cisco, Microsoft, A+, Network+) are a plus. Education Required: