Associate Client Relationship Operations recruitment
Responsibilities:
• First point of contact for external clients and internal groups, including participation in client visits and calls
• Ensure specific client confirmation and settlement requests are met, Provide process improvement recommendations to our client base
• Incident reporting to advise management weekly and front office monthly
• Review and enhance operational controls to limit risk exposure
• Monitor Key Performance Indicators, Track and validate performance against SLA goals and Monitor Key Risk Metrics
• Ensure adherence to daily risk controls/measurements, Timely resolution of issues or escalation to senior management
• Awareness and implementation of client customizations and new products and services
• Discuss risk reporting, fails, issues, new procedures and policies
Requirements:
• 5+ years Client Service Management and Reporting with knowledge of confirmations and settlements
• Knowledge of EMTA, ISDA, Novations, NPV, Master confirm agreements
• Ability to multitask and be a proactive team player
• Excellent communications skills
• Bachelor’s degree required
For immediate consideration, please forward resume and contact details to: info@ashtonlanegroup.com
Ashton Lane Group is a boutique executive recruitment firm serving the Banking, Insurance, and Alternative Investment sectors. For the latest opportunities, visit www.AshtonLaneGroup.com
Ashton Lane Group® “A trusted advisor throughout your career”