Associate, Client Services Analyst, Sales recruitment

Department overview:

The Client Relations Team is designed to provide the best personnel, tools and knowledge needed everyday to support Markit’s clients’ and partners’ needs.


Position summary

Client Relations team members are the face of Markit and responsible for being the first point of contact for all customer inquiries.


Duties accountabilities

With the ever-increasing product and client base there is a requirement for additional members of our Client Relations Team. This team is responsible for primary client support across a wide range of the Markit products and is a key part of our operational structure.

The Client Relation Team is responsible for participating in all aspects of receiving, evaluating and resolving Markit client service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in client satisfaction and enhanced business value to Markit. You will be responsible for ensuring that all contact with clients leaves them with a positive view of our organization.

Types of activities would include:

• Resolution of client support queries as it pertains to technical, functionality and market issues

• Users Management and client on boarding

• Permissioning of data and corresponding (billing) administration, following strict guidelines.

• Answering queries about permissioning from colleagues and Third Party data providers.

• Develop thorough expertise in an assigned product area. Must be a “go-to” person for that product to support clients, staff and clients .

• Act as the point person on product operational changes through scheduled product meetings.

• Provide monthly product updates at departmental meeting

• Resetting passwords and usernames

• Escalating calls as needed to the appropriate Level 2 Support units

Required Skills/Characteristics

• Strong communication and interpersonal skills – both verbal and written, excellent organizational skills with the ability to integrate into a fast paced environment

• Experience with Excel

• Strong analytical skills and trouble shooting skills

• Flexible and reliable, able to adapt to changing situations

• Team player

• Detail-oriented

• Ability to use own initiative to solve problems

• Highly organized and gives attention to detail

• Interested in finance markets. Any experience of financial markets is advantageous


Business competencies Education and experience

• Degree in business or related field and 1-3 years experience in financial services and customer support role.

Commercial awareness

• Understanding of the financial markets.

Management requirements

• Ability to motivate and guide a team of analysts. Able to set themselves as an example to be aspired to in terms of behaviour and subject matter expertise.


Personal competencies Personal impact

• Service-minded, able to work independently and take ownership, team-player, pro-active, analytical, professional, friendly, punctual, accurate, hands-on, courteous, humble.

Communication

• The Client Relation Team relies upon clear communications both internally and externally. A key competence of the team is therefore communication skills.

Teamwork

• As a member of a close knit, effective team, team skills are paramount in this role in assisting others, being able to be relied upon and in taking leadership where required.

  Company overview

Markit is a leading, global financial information services company with over 2,500 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial marketplace. For more information, please see http://www.markit.com