Associate, Client Services DS Match, MarkitSERV recruitment

Company overview

MarkitSERV is a new company formed between Markit and The Depository Trust Clearing Corporation (DTCC).

MarkitSERV combines the flagship electronic trade confirmation, position reconciliation and related workflow platforms from its parent companies to provide a single gateway for over-the-counter (OTC) derivative transaction processing globally. Our combined solution helps to reduce operational risk, streamline processing and improve the safety and certainty of the OTC derivatives markets by simplifying and automating trade processing across the major asset classes.

Department

MarkitSERV Client Services – MarkitWire

Department overview

MarkitSERV Client Services provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. The Client Services group works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.

Position summary

MarkitSERV is looking for a self-driven individual with great problem solving and analytical skills to fill an open client associate position. The open position is within our Client Service group and the successful candidate will be responsible for supporting our clients and their use of MarkitSERV services.

Duties accountabilities

• Develop and maintain strong client relationships and a thorough understanding of MarkitSERV products and services

• Monitor client query queues, diagnose and resolve any resulting trade exceptions or errors by working alongside other departments to provide resolution in a timely manner

Business competencies

Education and experience

Commercial awareness

Management requirements

• Strong operations and customer service experience

• Develop value-added solutions to address customer needs

• Good time management skills

• Previous experience working with software systems and technology is preferable

Power Point, Excel, Access, Word

Personal competencies

Personal impact

Communication

• Excellent interpersonal, written and verbal communication skills.

Teamwork