Associate, Client Services, DS Match recruitment
Company overview
MarkitSERV is a new company formed between Markit and The Depository Trust Clearing Corporation (DTCC).
MarkitSERV combines the flagship electronic trade confirmation, position reconciliation and related workflow platforms from its parent companies to provide a single gateway for over-the-counter (OTC) derivative transaction processing globally. Our combined solution helps to reduce operational risk, streamline processing and improve the safety and certainty of the OTC derivatives markets by simplifying and automating trade processing across the major asset classes.
Department
MarkitSERV Client Services – DS Match
Department overview
MarkitSERV Client Services provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. The Client Services group works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
Position summary
MarkitSERV is looking for a self-driven individual with great problem solving and analytical skills to fill an open client associate position. The open position is within our Client Service group and the successful candidate will be responsible for supporting our clients and their use of MarkitSERV services.
Duties accountabilities
• Develop and maintain strong client relationships and a thorough understanding of MarkitSERV products and services
• Monitor client query queues, diagnose and resolve any resulting trade exceptions or errors by working alongside other departments to provide resolution in a timely manner
- Log and respond to clients’ requests by providing detailed analysis and feedback whilst retaining ownership
- Participate in the testing of system enhancements
- Identify and track system issues
- Other ad hoc projects as they arise
Business competencies
Education and experience
- University graduate preferred
- Minimum 2 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
Commercial awareness
- Knowledge of financial markets and OTC derivatives is a major plus
Management requirements
• Strong operations and customer service experience
• Develop value-added solutions to address customer needs
• Good time management skills
• Previous experience working with software systems and technology is preferable
Power Point, Excel, Access, Word
Personal competencies
Personal impact
- Client Focused and able to inspire confidence
- Flexible and able to adapt to change
- Highly motivated and able to work independently and in a large team
- High level of accuracy
Communication
- Excellent interpersonal, written and verbal communication skills.
Teamwork
- Ability to work effectively in a very fast paced environment.
- As a member of a close knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required