Associate Customer Service Call Ctr Technical Spc Job in Wilmington, Delaware US
Associate Customer Service Call Ctr Technical Spc
We're now recruiting for Associate Customer Service Call Center Representatives who can give the best experience possible to our customer base. Answer inbound customer service calls. Service clients with questions concerning their ATM's, utilizing multiple systems. Must interact effectively in a courteous manner with clients, merchants, and other staff to maintain appropriate objectives balanced with meeting the client's expectations. Must participate in refresher training courses as scheduled and keep abreast of continual changes. We're looking for people experienced in working within a customer service, call center, or sales environment, who have a confident, friendly telephone manner and are motivated by resolving customer inquiries. In addition, a high school diploma or equivalent and technical aptitude/experience are strongly preferred. The ideal candidate will have proven performance in troubleshooting and solving technical issues as well as an ability to work independently and utilize reference resources. First Data will train you thoroughly and help you through your first calls so that you will feel fully comfortable talking with our customers. Each client has a computerized system that we will train you on, but efficient computer skills will be necessary. We look forward to receiving your application! Typically requires a high school education or equivalent and one to three years of relevant experience.