Associate Customer Service (Spanish language, 24 hours/week) Job in Breda, Iowa US
Associate Customer Service (Spanish language, 24 hours/week)
Objectives - Ensures that our internal and external customers are taken care of according to the Amgen's policies and procedures - Ensures that all the orders are processed according to the customers specific instructions and conditions Position Specific Tasks - Ensures that our internal and external customers are taken care of according to the Amgen's policies and procedures - Ensures orders are processed according to customer instruction and conditions - Provides excellent customer and product service; ensures customers are satisfied - Processing of sales orders on a daily basis - Monitoring shipments and pro-actively respond on potential issues - Handle and resolve customer complaints - Handle and resolve service and transport issues - Coordinate and execute return process - Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc and the ABR departments) - Develop and maintain good relationship with (local) service providers - Stock monitoring Local Service Providers - Represent Customer Service in cross functional project teams - Ensure country specific support during business hours including call handling - Within self-steering teams responsible for the day-to-day business - Provide back-up support within self-steering teams - Identify process improvements - Provide input for the monthly country KPIs - Ensure knowledge of GMP/GDP and job related training is up to date This positions starts with a year contract but after that, there is the possibility of conversion to a permanent contract.