Associate Director – OTC Operations (LTD0741) recruitment

Responsibilities:

Role

Management and development of staff to ensure they can meet the challenges of the business.
Provide ongoing OTC derivatives operations expertise to existing staff to ensure that they are fully able to support their clients across all aspects of the derivatives trade lifecycle
Manage requests from clients for changes to existing processes including drafting the proposal, dealing with the technology development team and working on costs
Lead and support technical development projects for OTC
Act as liaison between the client and the production team in India to ensure client satisfaction and work to build and maintain positive, effective relationships.
Work closely with other departments within GlobeOp to ensure the role of OTC Operations is understood.
Serve as a senior point of escalation on matters and processes and resolve ad hoc client requests.
Network within the industry to ensure GlobeOp stays a breast of industry/regulatory developments.
Suggest and implement process improvements and utilize technology to improve efficiency and client satisfaction
Review operational processes and improve controls within the OTC to assist Director in ensuring successful ISAE3402 / SSAE 16 annual reviews.
Deputise for Director during their absence.

Prospective and new clients

Assist with and provide presentations to prospective clients re the OTC services offering.
Provide support to Director on preparing responses on RFPs and due diligence as required
Lead or assist in devising successful implementation plans for new clients and ensure any implementations take place on time, are executed to a high standard and progress reported to key stakeholders
Work to understand the GobeOp service offering.
Ensure you understand the clients, their motivations, approach and any key issues and match GlobeOp service accordingly.
Work to build strong relationships with clients and industry peers.

Required Skills

Job skills/requirements include:

Demonstrable people management and development skills
Experience in managing OTC operations
Knowledge of the OTC Derivatives processing industry – ISDA, DTCC, MarkitWire, Central Clearing etc.
Track record of successful OTC operation system design and implementation
Demonstrated track record of strong client service
Clear and concise verbal and written communication
Strong interpersonal and client service skills
Must be a self-starter and able to consistently deliver results within strict timelines
Project management experience
Good client relationship management experience
Pro active, helpful, effective, positive, excellent under pressure, confident and knowledgeable in the OTC field

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