Associate – Global Transactional Services – WIB recruitment

Why does this position exist?

This position exists to provide customer service to after sales service for Tier 1 to Tier 4 national based Corporate and Institutional customers.

Major accountabilities of position.

The key responsibilities of the Customer Enquiry Managers are:-

Manage an ongoing client portfolio, which potentially includes some client visits
Maintain account activities on all Corporate and Institutional accounts
Provide timely resolution to customer requests and handle complex work requests
Implementation activities including establishment of bank accounts, EFTPOS, Corporate Card Corporate On Line facilities
Work collaboratively with Client Managers Customer Project Managers
Manage existing service relationships, ensure minimum attrition amongst larger clients and add new profitable relationships for the Client Manager
Manage and resolve complex client requests and issues arising from complaint feedback in a timely manner
Provide clients with regular updates on their current facilities and contacts within the Bank via a Service Plan
Proactively foster relationships with business partners
Exceptional written and oral communication account maintenance activities on all Corporate and Institutional accounts

Skills

Knowledge Experience

Job board with a personal touch