Associate Manager Accounts Payable Australia & India recruitment
Level : Group 4 Cat A
Position Purpose :
The purpose of this role is to manage the Accounts Payable Processing Central billing team for Australia and Accounts payables for India.He or She is responsible for managing the daily operation of the team by ensuring timely and accurate processing and tracking of customer complaints. The Associate Manager (AM) will be responsible for driving process improvements and to ensure the team is highly motivated, making it easier for customer and generating greater efficiencies. The AM in this role will have to ensure that the team tracks Witholding Tax, Service tax and other statutory regulations. He or she is also expected to closely monitor to ensure accurate information of recovery/repayment of loans Expenses of expaxt are provided to payroll team on time. In addition he or she will have to coach and provide performance feedback. The AM is expected to facilitate workflow planning and ensure edherence to work allocation for the team achieves targets. The AM is responsible for ensuring excellent customer service and quality of all outputs .
Major Responsibility Areas :
- Team Leadership (Lead and Inspire)
- Lead the team of 15 - 20 people and ensure that they are motivated towards achieving overall team and business objectives
- Facilitateively work allocation and track operations to ensure required service targets are achieved and risk is minimised
- Monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions
- Ensure staff are aware of performance expectations
- Complete individual career development discussions and ensure development plans are in place for all team members
- Ensuring adequate training is provided to ensure adherence to Witholding Tax, Service tax and other statutory regulations.
- Ensuring proper information is provided to payroll team with respect to recovery/repayment of loans, expenses of expat staff for expat taxation etc.,
Well Managed
- Efficient use of resources and turnaround times for key deliverables
- Resolve and/or escalate complex matters to the Manager in a timely manner
- Ensure core compliance adherence and people soft self service adherence is maintained at 100%
- Ensure all transactions are processed in accordance with Bank policies/procedures and customer instructions
- Responsible for checking completed work in a timely manner to ensure any errors are identified early
- Deal with issues raised by staff
- Ensuring proper compliance to the Income Tax, Service Tax Act on the areas handled
- Identify Risk and tracker to be updated in a timely manner
Process Improvement
- Seek to understand team functions
- Identify process improvement opportunities and convey to management
- Implement process improvement initiatives and track benefits
- Take ownership and work with the team in implementing continiuos improvements projects across business which serves to improve process efficiency, quality Client service
- Own maintain “issue List” generating and implementing solutions that improce team performance and client experience
- At least 4 – 5 yrs Experience in Accounts Payable operations
- Strong customer ethic to provide quality and timely customer service
- Strong written, verbal investigative skills (Essential)
- Strong attention to detail, including ability to work to deadlines
- Solid experience providing business support or consulting services either internally, or business to business.
- Proven track record in achieving results in a corporate environment
- Experience with MS Word, Excel and Access
If interestd, please forward detailed resume to Leoanderson_Woon@kellyservices.com.sg