Associate Product Specialist recruitment
The Associate Product Specialist provides leverage for the global sales team.
This role combines sales skills and proactive customer service. You will provide quality customer facing activity in a fast-paced environment.
High activity rates are critical to success and you must be able to excel in a high-energy, team selling environment.
- Key Responsibilities:
- Client Satisfaction: Train clients to effectively use products and services, thereby increasing usage rates and supporting client retention.
- Sales Growth: Promote awareness and generate new leads for new users and products and train clients to use products during new sales cycles.
- Conduct 200-300 in person client meetings per year, to demonstrate the value proposition of products.
- Work with sales professionals to identify clients and prospects, who need training on the effective use of designated Moody’s Analytics products as analytical and informational tools:
- Provide training for both new and existing products on a proactive basis and as requested;
- Network within organisations to leverage relationships and uncover new business and training opportunities;
- Provide leads for new products, new users and new locations to sales;
- Assist in the identification of clients who have low usage of products, conduct meetings to increase adoption.
- Work with customer service team and client service desks on campaigns to serve and train customers;
- Conduct training to support premium service level programs;
- Gain an understanding of client segments and how they use our products;
- Contribute to/use internal knowledge base tools to understand value proposition and relevant array of products for a given constituent;
- Track client meetings and notes in CRM system.
Qualifications/Experience
Must be educated to degree level (or equivalent), preferably within a Finance or business related discipline.
Good understanding of capital markets, especially the dynamics related to credit, lending and the bond markets
Proven experience in client service support or experience in sales or sales support environment.
Fluency in English and Cantonese is essential. Fluency in Mandarin would be highly desirable.
Experienced in dealing with high volume work and across a wide geographical area e.g. Australia, South-East Asia, China, etc
Must be willing to travel across APAC region.
Previous training experience would be an advantage.
Well developed IT skills including Email, Word, intermediate Excel and PowerPoint
Excellent communication skills both written and verbal.
Good interpersonal skills and the ability to build strong professional relationships at all levels, with both internal and external parties.
Client is also happy to recieive aplications from recent Graduates with no prior experience, but must have strong communication and is looking for client facing role.