Associate, Risk Operations and Fraud Prevention Job in Mountain View, California US
Associate, Risk Operations and Fraud Prevention - Mountain View
This position is based in Mountain View, CA.
The area: Online Sales and Operations, Product Quality Operations
The Product Quality Operations (PQO) team defends the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. We are dedicated to protecting Google's brand and reputation and ensuring product quality to the company's expanding base of advertisers, publishers, and users in more than 40 languages on a global basis. We partner with our Product Managers and Engineers to fight fraud and abuse across a broad range of products such as Google Search, AdWords, AdSense, Checkout and Maps. This means that PQO team members need to be proactive, motivated, organized, responsible, innovative - and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.
The role: Associate, Risk Operations and Fraud Prevention
As a Risk Operations and fraud Prevention Associate, you will be responsible for finding fraud and preventing financial loss on Google AdWords or Google Checkout. You will play an integral part in new Google product launches like the Nexus One. You will be exposed to various forms of payment fraud and account-related abuse and will be responsible for leveraging fraud detection technology in order to have a direct, measurable impact on the growing financial success of Google AdWords and Google Checkout. You are knowledgeable about technology and online commerce and utilize your strong analytical skills to innovate and improve our processes and tools to effectively mitigate Google's exposure to fraudulent and abusive activities. You are detail-oriented, work well in fast-paced environments, and are able to make strong contributions to a growing global team.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:
- Find and prevent fraud by reviewing accounts and transactions, identifying trends and patterns, summarizing key findings, and recommending anti-fraud processes and system enhancements.
- Manage and respond to escalations from internal and external parties within designated service levels.
- Collaborate with cross-functional groups such as Engineering, Finance, and Product Management to enhance tools, system functionality, and fraud detection methods while increasing automation and providing a better experience for our users.
- Refine processes around customer support and product expansion.
- Educate internal Googlers and external parties on Google AdWords and Google Checkout fraud.
Requirements:
- BA/BS degree preferred with a strong academic record. Degree in Computer Science, Mathematics, Statistics, Engineering or related discipline a plus
- Experience in risk management, fraud investigation, or billing/payment analysis preferred, but not required.
- Scripting and some programming experience preferred.
- Flexibility and willingness to work on a variety of projects in a cross-functional environment, while prioritizing effectively.
- Exceptional written, verbal, and interpersonal communication skills.
- Database and scripting knowledge a plus.
- Knowledge of credit card processing, e-commerce, and/or payment fraud prevention techniques a plus.
