Associate Storage Operations Specialist Job in Philadelphia, Pennsylvania US
Associate Storage Operations Specialist
EMC Global Residency - GSAP Associate Storage Operations Specialist OBJECTIVES The Associate Storage Operations Specialist provides operational support to customers to support the management and use of EMC storage solutions. Responsible for performing a wide variety of daily storage management tasks for effective and efficient storage system use. GENERAL SCOPE Provide the customer with an operational resident responsible for daily operational tasks of the customer's EMC storage configuration and operations environment under the direction of the Customer. The customer environment typically contains multiple platforms of EMC storage hardware, EMC software, and other infrastructure products. The EMC resident provides the customer with ongoing process recommendations and EMC best practices for the customer's in-scope storage EMC environment. Responsibilities Include: - Provide software related custom integration and implementation support on EMC products at the customer site; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and outline orientation for the customer. - Perform daily operational tasks such as storage provisioning and maintaining availability at the customer site. Provision storage based on standardized procedures as outlined by EMC best practice documentation. - Successfully manage relations with customers utilizing negotiation and influencing skills to achieve optimal results. Represent EMC in a professional manner to the customer at all times. - Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. - Maintain awareness of existing or potential customer software and machine situations. Proactively alert customer and manager of potential problems based upon basic operating systems knowledge and familiarity with SAN environments. - Stay current on technical specifications for EMC hardware and software products, including new and soon to be released products. - Adhere to proper GS escalation procedures.