Associate/Assistant Vice President, Application Support Analyst, MarkitSERV recruitment
Company overview
MarkitSERV is a new company formed between Markit and The Depository Trust Clearing Corporation (DTCC).
MarkitSERV combines the flagship electronic trade confirmation, position reconciliation and related workflow platforms from its parent companies to provide a single gateway for over-the-counter (OTC) derivative transaction processing globally. Our combined solution helps to reduce operational risk, streamline processing and improve the safety and certainty of the OTC derivatives markets by simplifying and automating trade processing across the major asset classes.
Department
Engineering Services, Application Support Analyst
Department overview
Engineering Services is a global team that provides technical support across the suite of MarkitSERV products.
The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that MarkitSERV are providing a high quality service and maintaining client satisfaction.
Position summary
MarkitSERV is seeking an experienced Application Support professional to join the Engineering Services Team. The role encompasses 2nd line technical application support for our Trade Processing applications.
This person will report directly to the Global Lead responsible for application support on these systems and will work with an experienced global team to contribute to the quality of our support.
Duties accountabilities
2nd Line Technical escalation. Dealing with issues raised by established 1st line support teams. Apply strong technical skills and good business knowledge – together with investigative techniques and problem solving skills to identify and resolve issues in a timely and high quality manner.
Liaising with other team members, Product, Development and particularly the Infrastructure teams as required for 3rd line escalation.
Work directly with clients, if needed, to understand and resolve issues.
Liaise with delivery teams to ensure the App Support team are ready for new releases
Work on initiatives around proactive application health monitoring and reporting.
Business competencies
Education and experience
- University graduate or equivalent
- Must have experience in Application Support
- Must have experience in raising development bugs – including priority assessment and detailing how to reproduce issues.
- Must have experience in SQL specifically on Oracle - including stored procedures complex joins.
- Must have Unix skills incl. good scripting experience (preferably including PERL).
- Ideally would have experience of working in the Finance Industry.
- Ideally would have experience of MarkitSERV products
Commercial awareness
- Excellent understanding of software systems and technology
- Good understand of Application Support processes
• Awareness of Derivatives products and Trade Processing (desirable)
Personal competencies
Personal impact
• Confident Individual – able to represent the team at various levels.
• Keen Problem Solver
• Analytical nature
• Customer Focused
• An Owner – Making sure tasks are followed through and completed
• Open minded, flexible and willing to adapt to changing situations
• Process Oriented – happy to recommend, work to and support good processes and controls.
Communication
- Must be a good communicator both written and verbally for this customer facing
- Must be able to successfully communicate handover of issues in a Follow the Sun support model.
Teamwork
- Must be able to work in a team environment