Associate/AVP, Implementation Analyst, MarkitSERV recruitment

Duties and responsibilities include:

• Support the Sales and Account Management team with regard to client account opening

• Maintain effective relationships and interface with Compliance, Legal Counsel, MarkitSERV MarkitWire and DSMatch Implementation, UAT and other Back Middle Office areas in completion of client account activation

• Monitor and maintain new client’s inquiries and legal contracts for firms coming onboard on MarkitWire and DSMatch platforms

• Update database, create spreadsheets and tracking logs to ensure that all inquiries and documentation is kept up-to-date and processed accordingly

• Review client account requests for completeness within the workflow

• Manage KYC standard protocols and perform quality assurance for MarkitSERV client memberships (documentation and contracts)

• Close interaction with clients to provide expertise and input where necessary

• Liaise with Account Administration, Legal Counsel, OCRC, RISK and Account Management in order to effectively communicate the status of open issues and procedural changes to ensure compliance, specifically with the remediation efforts of additional MarkitSERV memberships

• Research and resolve all account, transaction or fund inquiries received via email, fax and phone

• Communicate effectively with new clients and business units regarding KYC documentation and clarification of structure and content

• Assist and manage with the client membership process for Buyside (End Users) and Broker/Dealers, including but not limited to:

-Troubleshoot and resolve issues ensuring the membership contracts are executed in a timely manner

-Coordinate and attend weekly and monthly meetings for project review and active client’s in the pipeline

-Manage the implementation and ongoing operation of MarkitSERV Know Your Customer Program as it pertains to the membership of new clients and maintenance of existing customers (ongoing due diligence)

-Assist , coordinate, review and setup accounts by communicating with internal groups on the full entity activation process 

-Generate and manage multiple spreadsheets, tracking reports and case logs; distribute to Sales and other responsive teams as necessary

-Maintain and manage database of intermediary contact information

-Provide ongoing support and reporting to internal groups

-Review and analyze all relevant KYC documentation received from the client

-Ensure firms are in compliance with regulatory and procedural guidelines

Collect KYC documentation, analyze using industry-standard tools/applications, interact with OFAC, AML/KYC, OCRC, Risk and Account Management for validation and risk rating

The ideal candidate will have: 

•  College degree required

• Proficient in MS Word, Power Point and strong knowledge of Excel is a plus

• Experience of requirements capture or issue tracking tools a plus

• Knowledge of Salesforce usage a plus

• Working knowledge of MarkitSERV products and services preferred

• General understanding in the financial services industry and customer service experience

• Knowledge of the regulatory rules and regulations relating to AML/KYC is desirable

• Work under direct supervision with established guidelines

• Able to work with independently and within    a team, taking on projects through complete lifecycle

• Ability to multi-task, work well under pressure and make good decisions in a fast-paced environment while maintaining a high level of accuracy

• Excellent communication and written skills

• Strong analytical, research and problem solving skills

• Organized, detail-oriented, flexible and self-motivated

• Able to multi-task, attention to detail and have positive attitude to achieve tight deadlines

• A team player who is comfortable working    at all levels of the business and with external client’s as required