Asst Custody Srvcs Spvisor Job
Asst Custody Srvcs Spvisor (Job Number: 1307628)
Description
Assistant Custody Services Supervisor is responsible for coordinating the day to day client servicing of BNY Mellon's Australian/NZ clients and will be the first point of contact escalation for clients for the day to day servicing of their accounts. The incumbent will also provide supervisory support to the Client Account Manager to assist in the daily managment of other members within the team.
External Responsibilities:
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Be the first point of contact for day to day client queries
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Be the first point of escalation for clients to resolve sensitive client issues
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Plan and attend client meetings
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Identify and address any client training needs
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Ensure that the daily workload is distributed and promptly completed, in line with the appropriate quality standards
Internal Responsibilities:
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Ensure that the team complies with all BNYM policies, audit recommendations and compliance regulations
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Daily authorization and approval of the overdraft justifications
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Daily check and control of any cash outstanding items (large over drafts, long balances etc)
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Daily authorization of Global Fund Control items and follow up Credit Officer when required
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Daily check of failed trades over 2 million
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Weekly check of aged fails and follow up on 30 days cancellation policy
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Daily monitoring of internal and external queries
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Validation of claims
Qualifications
Minimum Bachelor degree in Business (Finance/Commerce preferred)
Strong track record in Custody operations and Client Service experience.
Supervisory experience also a must.
Primary Location: Asia-Pacific-Australia-Victoria-Melbourne
Internal Jobcode: 51867
Job: Asset Servicing
Organization: Asia Pacific Asset Services-HR06401
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