Asst, Laboratory – Town Park – 2nd Shift

Asst, Laboratory - Town Park - 2nd Shift - FT(40)

A Laboratory Assistant is responsible for the proper collection and processing of laboratory specimens under the task direction of the laboratory supervisor, senior technologist and/or lead lab assistant. He/she is expected to be competent in the use of the laboratory information system, to assist in the handling of test reports (i.e., filing, distributing) and to maintain supplies associated with assigned duties. Essential Functions: - Collect laboratory specimens: - Perform venipuncture proficiently on all age groups - Escort members for urine specimen collection to the rest room and explain collection procedure - Follow department policies/procedures for specimen collection, including Universal Precautions/Protocols - Maintain a professional appearance and demeanor while collecting specimens - Collect appropriate specimen for the test requested - Address members properly, collecting specimens efficiently with compassion - Clearly explain, ensure understanding of collection/storage instructions for patients with take home tests - Promptly respond to requests for venipunctures to be performed in areas outside of the lab - Be familiar with emergency codes and be able to execute appropriate emergency procedures - Shred all unused labels - Keep work area/ phlebotomy room clean and stocked with in date supplies - Deliver great customer service: - Show care and respect for members at all times, resolving issues or finding someone who can - Establish and maintain effective relationships with internal and external customers - Prioritize work to meet member/customer needs; e.g. be mindful of wait times - Perform necessary front desk functions: - Greet members promptly using good customer service skills (make eye contact, smile) - Exhibit competency in Cerner, the laboratory information system - Exhibit competency in HealthConnect - Maintain a professional appearance and demeanor while checking in members - Use good telephone etiquette (give name, location, no eating) - Process infertility orders/payments accurately - Monitor the waiting area for members waiting - Keep front desk and waiting area neat and stocked with in date supplies patient information - Process specimens: - Process stats, coagulation and other time sensitive specimens immediately - Notify the technologist when stats are brought into the technical area - Follow through with add-on requests - Follow department policies/procedures for processing specimens - Monitor pending functions daily to ensure all collected specimens have been processed - Keep accessioning work area clean and stocked with in date necessary and appropriate supplies - Be informed/provide information: - Complete all mandatory training, policy/procedure review and competency requirements - Participate in internal DHR inspections, being prepared to answer inspectors questions - Attend department and facility meetings as well as applicable in-service education programs - Responsible for reading and complying with information communicated in weekly laboratory newsletters Document quality issues and communicate to supervisor Qualifications: Basic Qualifications: - High School diploma - American Heart Association BLS certification - Completion of a phlebotomy training program or equivalent experience - A minimum of 1 year ofphlebotomy experience with children and adults - Must demonstrate good customer service skills - Must be able to work independently - Must have a history of punctuality - Must have a history of good attendance - Must be familiar with HIPAA guidelines Preferred Qualifications: - A minimum of 1 year of customer service experience preferred - A minimum of 1 year oflaboratory experience preferred