AT&T Assoc Client Support Spec Job in Waukesha, Wisconsin US
ATT Assoc Client Support Spec
Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #4 on DiversityInc's list of 2011 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about ATT's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Entry level position to manage day-to-day orders and account maintenance activities. This program is designed to support business customers. The ACSS participates in activities targeted for sales support and project management, focusing on product knowledge and process (including IP, Data, Voice and Wireless), relationship building and business management. Participants will learn about the communications industry from inside, while discovering the value of teamwork, leadership, initiative and entrepreneurial thinking The Associate Client Support Specialist position will include 12 months development (1 month Training, and 2-6 months job shadowing assigned to a Client Support Specialist mentor) Participants will develop skills through Web-based and Instructor-led training. Assist sales team to assemble a holistic view of customer's business with Corporation, which may include records of proposals, contracts and network inventories across multiple platforms and product lines. Provide contract interpretation to the customer, as needed. Participate in Shared Expectations Sessions with customers, pre- and post-sale corporate organizations to communicate roles and responsibilities in the client/Corp relationship. Assist AE's with technical assistance in responding to RFPs, and closing sales of additional services to existing customers. Support Sales Center in new product and promotional initiatives. Develop strong linkages and relationships with a variety of groups responsible for supporting services. Responsible for collection of complete and accurate customer data (minimum data sets).