AT&T Business CS Specialist I

And just as successful. At ATT, you'll work closely with the cutting edge every day. We're the world's leading communications and entertainment company, and we have some of the best technology in the industry. You can also count on training, benefits, and the opportunity to grow. Connect with ATT today.

ATT Business CS Specialist I - Bothell, WA

  1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
  2. May be required to work in one or multiple queues/skill sets over various customer contact channels.
  3. Responsible for improving customer retention through programs and service provided to the customer
  4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
  5. Continually maintain working knowledge of all company products, services and promotions.
  6. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
  7. Utilize operational systems to process purchases of ATT products and services; i.e. collections, payments for Wireless bills and accessories.
  1. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
  2. May sell and provision wireless services, products, features, equipment and accessories.
  3. May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Provisions listed in these Job Descriptions may be changed or modified by ATT Mobility without prior notice at any time, at the Company's sole discretion.

Requisition Number: 1157042