Auto Claim Product Manager
Auto Claim Product Manager - Data Analytics
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Summary: Provides data and analytical capabilities which support the strategy and operations of the Auto Claim Product. This position will support the many areas within the Auto Claim Product Management Group as well as other business units across the enterprise (e.g. Underwriting, Actuarial, Finance). The position requires an individual with excellent communication and problem solving skills, and experience in querying large complex data sets, and the ability to effectively explain complex analysis to a diverse population across the enterprise. Primary Duties and Responsibilities: Claim Analytics: -Contributes to the achievement of business objectives through accurate and timely development and delivery of quantitative business analysis and reports both adhoc and recurring. -Conducts competitive and industry analyses and benchmarking studies. -Proactively attends to the business intelligence needs of the various functions and initiatives of Auto Claim. -Develops strong understanding of Auto data, fields, and metrics. -Recognizes data discrepancies, determines drivers, and works through to a solution. -Seeks opportunities to develop workflow efficiencies and process improvements. -Masters day-to-day system tools and learns new software as needed including dash-boarding tools. -Develops and implements workflows, training, and reports that improve effective utilization of claim information and protects and maintains the integrity of data. -Collaborates with Claim Business Intelligence Analytics and IT to achieve optimal solutions for repeatable analytics and production reporting; continuously evaluate the Business Intelligence portfolio to ensure current business strategies are supported. -Understands and documents total data flow and recommends appropriate changes to systems or process to correct any data quality problems encountered. -Champions quality and accuracy of data; brings issues and recommendations to management and participates in execution of corrective action plans. Claim Strategy and Field Support: -Supports management with thedevelopment of reports and presentation materials exhibiting business unit results, initiatives and other claim financial and operational information. -Collaborates with business partners in the continuous evaluation, diagnosis, and understanding of product performance. -Investigates new technology and the application for improving business process and increasing productivity. -Collaborates with claim management, claim legal and other claim product areas to develop new resources to increase sales and productivity, reduce expenses, and/or improve claim results and customer service through workflow and process efficiencies. Competencies: Business Domain Knowledge Analysis -Identifies current or future problems or opportunities, analyses, synthesizes and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making -Ability to effectively present information orally and in written and graphic forms -Solid time management and organizational skills to set and meet deadlines, efficiently and effectively -Knows when and how to escalate issues/risks/successes Technology -Experience with querying languages and tools such as SQL, SAS, AQT, etc. -Command of capabilities of MS Office suite, especially MS Access, Excel, and PowerPoint and ability to effectively transform complex data sets and reports to user-friendly end user reports in these formats Other Competencies -Takes ownership and responsibility for actions and outcomes, performance and results -Remains energized and focused in the face of ambiguity, change or strenuous demands -Provides service excellence to internal and external clients -Exercises sound judgment, makes decisions and commits to a position Education / Work Experience: -BS or BA degree in a Business and/or Information Technology related field, or equivalent experience -Minimum of 3 years experience working with querying languages and tools -Strong financial management and analytical skills -Property Casualty, Claim, and/or Operations experience preferred Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Apply Apply Add to Favorites