Auto Shop Service Advisor Job in Harrisburg 17104, Pennsylvania US
Sutliff Chevrolet
Seeks to fill a SERVICE ADVISOR POSITION
This is a highly visible position requiring exceptional customer service skills and the ability to work in a fast-paced environment. We treat our customers like company which is why they return to us for their vehicle service needs as well as new car purchases.
We have been the leader in Central Pennsylvania Chevrolet Sales Service since 1931; Central Pennsylvanians have come to expect a high quality of service and workmanship. These qualities are two reasons why we are two-time recipient GM's prestigious Jack Smith Leadership Award; why we support the Community we live and work in through the Untied Way, the Red Cross, the Boys and Girls Club and the Safe Kids program to name a few.
We are searching for a Service Advisor who shares our desire to provide top-notch customer service!!
Minimum Requirements:
- Valid PA Driver License w/clean driving record
- Thorough understanding of car maintenance service requirements AND the ability to trouble-shoot vehicle service problems
- Working knowledge of vehicle parts for GM and other brands
- Experience working with the ADP dealer operating system
- Excellent Communication Attention to Detail skills
- Ability to work in Teams
- Ability to alternate work schedules that includes a rotation coming in early (by 6:30am) and every third Saturday 7:00am until noon.
Compensation based on skill experience. We offer a rich Benefit package.
Listed below is the duites section of the Service Advisor position description.
Position Purpose:
Initiates automotive services and repairs by determining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing Repair Orders; maintaining customer rapport and records.
Duties:
Determines automotive problems and needed services by listening to customer's description of symptoms and reviewing the schedule of maintenance for the vehicle; by clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and/or temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Equipment Maintenance, ADP Deal Operations System, Lifting up to 20lbs., Walking maximum of 50yards, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management.