Automotive Master Technician / Mechanic Job in Wilmington, Delaware US
Automotive Master Technician / Mechanic
Since 1921, Pep Boys has been the nation's leading automotive aftermarket chain. Founded by Manny, Moe, Jack, we have grown to be one of the mostly widely recognized brands in the world. Pep Boys offers name-brand tires; automotive maintenance and repair; parts and expert advice for the Do-It-Yourselfer; commercial and auto parts delivery; and fleet maintenance and repair. Pep Boys reputation for exceptionally satisfied customers sets us apart from the competition. With more than 7,000 service bays and over 700 locations in 35 states and Puerto Rico, chances are there is a Pep Boys near you with an exciting career opportunity waiting. SERVICE Pep Boys leads with our service. State-of-the-art is just the beginning when you become a service technician at Pep Boys. We'll see that you receive all the training you need in order to become and remain Automotive Service Excellence (ASE) certified. We will also keep you current with on-going advances in service technology by reimbursing you for your continuing education. We understand the importance of training, starting day one and throughout your career. You can expect everything from e-learning to webinars to instructor-led, hands-on training. RETAIL As a retail associate, you'll receive all the training necessary to help us keep customers coming back. You'll become an authority on product specifications and competitive pricing information for automotive service, tires, parts, and accessories, to support our retail and commercial sales. CORPORATE From finance, to merchandising, to administration, to marketing and information technology - corporate support for one of the best known names in the automotive after market is essential. Join the corporate store support center team that keeps our service centers and retail stores at the forefront of the industry. You'll discover the people you work with are passionate, approachable, trusted, credible, and helpful. You'll also discover opportunities for career advancement and reimbursement for the training or education fees required to help you move up in the company. OUR CULTURE Our culture is one where we put our Customers First. We are committed to earning their TRUST every day by serving them with Speed, Expertise, and Respect, and providing the best Value. Pep Boys is the Preferred Employer in the automotive aftermarket. This means we attract and keep the best people in the industry, while inspiring, developing, engaging and empowering them to succeed. The great perks of working for Pep Boys are widespread. Pep Boys offers a competitive health and welfare benefits program that includes medical, dental and vision coverage and short-and long-term disability coverage. Our paid time off (PTO) plan includes time off to be used for vacation, personal and/or sick time. Our 401(k) savings plan offers a variety of investment options and a company match on your contributions. For over 90 years, Pep Boys has been ahead of the curve in the automotive aftermarket industry. We plan to continue to innovate and lead, and we're looking for you. You will be in good company with Pep Boys. Come join Manny, Moe Jack and get your career on the road to success! To find the Pep Boys nearest you, call 1-800-PEP-BOYS (1-800-737-2697) or click on www.pepboys.com . Company: Pep Boys Base Pay: N/A Other Pay: EmployeeType: Full-Time Industry Type: Automotive - Motor Vehicles - Parts Transportation Job Type: Automotive Installation - Maint - Repair Required Education: Not Specified Reference ID: Not Available Location:Wilmington, DE ( Map it! ) Loading map ... Email Print Save Automotive Master Technician / Mechanic Master Technician SUMMARY: A Master Technician is primarily responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. A Master Mechnician will conduct a wide variety of diagnoses and repairs; including but not limited to brakes, drivability, emissions, steering and suspension, electrical, state safety and emissions testing, maintenance services, HVAC, starting and charging, and major engine. As Leaders, all Technicians are Expected to Drive These Five Priorities: Associates: a successful Technician will be recognized and respected by fellow associates for having a passion for cars, ldquo;doing it right, the first time" and proactively seeking to produce a positive and productive work environment. Customers: a Pep Boys Technician will be known as the industry leader in providing our customers with superior service that is rooted in honesty, thoroughness, expertise and a passion for transforming our customers into educated automotive consumers. Sales: will be expected to drive sales by ensuring a thorough vehicle inspection is completed for every car that comes into the shop or the Drive-Up Service lane. A Technician will recommend necessary repairs, as well as, make recommendation pertaining to scheduled maintenance, vehicle enhancements or upgrades. Profits: will be expected to help improve the profitability of Pep Boys by working in a safe manner and treating each customerrsquo;s vehicle with caution and care. Will also be expected to take an active role in improving profit margins through accident reduction and decreasing general loss liability. Growth: a Technician will contribute to the growth of the organization by exceeding sales and profit goals and providing our customers with superior service. Providing superior service leads to repeat customers, increased earnings, a positive reputation within the community and provides an opportunity for expansion and growth. ESSENTIAL DUTIES AND RESPONSIBILITIES: ( Other duties may be assigned) A Technician is responsible for all aspects of diagnosing and repairing a customerrsquo;s vehicle, as well as, caring for the vehicle while it is being repaired and properly securing it after the repair is completed. Pep Boys strictly adheres to a ldquo;do it right the first time" philosophy. Expected to comply with Pep Boyrsquo;s policies and procedures, loss prevention, safety, and environmental codes/ordinances. Will ensure training completions are maintained at 100%. Will be a resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail, and parts associates. Will passionately focus on customer needs, and drive the service centerrsquo;s performance with the highest degree of integrity and trust. Must be approachable by both customers and associates. The successful Technician will be expected to maintain technical capabilities to ensure proficient use of service equipment and maintain certification status. SUPERVISORY RESPONSIBILITIES: None. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a valid Drivers License and submit to a pre-employment drug screening. EDUCATION and/or EXPERIENCE: Minimum of 6 months experience as a certified Master Technician and State Certifications 1 though 8. However, Pep Boys requires its Master Technicians to achieve the required 1 through 8 ASE certifications within two ASE testing cycles. Pep Boys promotes a safe and skillful service operation. Therefore, Pep Boys pre-pays ASE registration and testing fees for Technicians who attempt to achieve their required ASE certifications. Pep Boys also provides training related to assist technicians in achieving their ASE certi