Automotive Service Writer / Customer Service Representative (CSR) Job in Tampa 33615, Florida Us
Our Mission: Midas will become the customer’s first choice in the following:
- Leader in brakes, exhaust, maintenance and overall value.
- Satisfy our customers’ total service needs.
- Stand behind all of our work with pride.
Teamwork
- We promote individual initiative.
- We encourage excellence.
- We treat others with dignity and respect.
- We foster teamwork.
Safety
- Safety is our number one priority!
- Ongoing safety training provided.
- Proactively take measures to avoid incidents.
- We follow OSHA environmental guidelines!
Customer Service
- Enthusiasm is the key to driving success.
- Commitments are met each and every day.
- We promote open, honest communication.
- We ensure customer loyalty!
Be Profitable
- Work quickly and efficiently.
- Be a contributor to help exceed sales goals.
- Report suspicious behavior or activity.
- Avoid taking shortcuts.
Our Service Writer / Customer Service Representative (CSR) will:
- Represent Midas by being the direct point of contact for all customers.
- Consistently provide excellent customer service in all areas.
- Provide customers with an explanation of necessary vehicle repairs and suggested maintenance.
- Communicate with customers in a professional, timely manner; courteous and friendly.
- Work productively and efficiently without taking shortcuts.
- Assist in maintaining the overall appearance of the shop, and customer waiting areas.
- Consistently follow all shop policies and procedures.
- Generate customer estimates and invoices.
- Handle all payments and transactions.
- Assist Shop Manager with opening and closing routines.
- Work safely.
Minimum Job Requirements:
- High School diploma required. Two-year Associates degree preferred.
- Minimum of two years sales and/or customer service experience required.
- Some prior automotive experience or knowledge of automotive repair services required.
Candidates with no prior automotive experience need not apply. - Outstanding customer service skills; displays a friendly, helpful attitude towards all customers.
- Have a willingness to learn and build upon automotive technical knowledge.
- Must be comfortable in an automotive retail / vehicle repair environment.
- Able to lift 25 lbs, and continuously move around all areas of the shop.
- Familiarity with a POS software system to generate estimates and invoices.
- Ability to work a flexible schedule having regular, consistent attendance.
- Excellent communication skills; both oral and written.
- Honest and acts with integrity.
- Reliable and punctual.
- Detail-orientated.
Interested applicants meeting all minimum requirements listed above, apply immediately!
When applying, please make sure to select "Monster.com" in the "Source" field.
Thank you for your interest in pursuing a career opportunity with Midas. Only applicants who meet the minimum requirements listed above will be considered for an interview. If we determine that you may be a good fit for our team, we will be in touch with you via phone or email.
Midas is an EEO Employer and Maintains a Drug-Free Workplace.
July 5, 2010
• Tags: Automotive Service Writer, Customer Service Representative (CSR) Job in Tampa 33615, Florida Us • Posted in: General