Avaya Support Engineer Job in Westover Hills, Texas Us
Avaya Support Engineer
Imagine working for one of the nation's most respected companies while receiving the rewards and recognition you deserve. Why Experis? We're experts at placing each of our candidates into his/her "dream job".
The ideal Avaya Support Engineer candidate will possess the following experience:
Responsible for leading the Avaya Telephony Systems technical support efforts including Avaya PBX, conference bridges, Avaya Session Manager, Avaya AES SES servers. Self-motivated possess the ability to work independently to resolve complex issues. Experience as the lead voice engineer with overall responsibilities for voice communications is preferred.
DUTIES/RESPONSIBILITIES:
- Resolving alarms and reported issues for various Avaya voice, fax modem components, Voice over IP issues managing support cases.
- Mentorying training other support personnel in the area of Avaya technologies.
- Close integration with data networking support personnel as well as all other groups within the telecommunications organization.
- Experience in a highly complex voice environment managing multiple multi-vender PBX systems with complex dial plans.
- Strong knowledge of dial plans and PBX routing including UDP, AAR and ARS
- Coordinate with other technical teams to develop appropriate interfaces ensure quality and efficiency through capacity planning, performance assessment as well as integration and regression testing involving Avaya Telephony Systems.
- Support of Avaya voice over IP solutions Call Center solutions.
- 3rd level operations support, analysis troubleshooting of voice, circuit network components
- Voice Network Implementation - adding cards, upgrades to PBX, VOIP testing
- Hardware and software support, including firmware upgrades on Avaya gateways including G430, G450 and G3 Definity cabinets
- Updates and upgrades of telephony components including PBX, AES, SES, ASM
- SIP phone configuration support
- Solid knowledge of VoIP
BASIC QUALIFICATIONS:
- 3 - 5 years of application development and support experience with Avaya Telephony Systems. Prefer experience with AES, Linux and Avaya support applications.
- 3 - 5 years of technical analysis and Avaya systems design.
- 3 - 5 years telephony support.
- Avaya CM3 and CM5 experience with VoIP integration
- College Degree in Business Information Systems, Computer Science, and/or equal business experience in Telecommunications
PREFERRED QUALIFICATIONS:
- Project management experience
- AES and Communications Manager Experience
- Avaya professional services certifications
- Solid experience in VoIP and Network Engineering, and experience in the design, implementation, migration and support of voice, networking, and related products.
- Experience with Avaya support tools and processes
- Avaya PLDS
The opportunity to use your skills to make a difference and to collect pay that reflects your talent and expertise. Experis goes the extra mile and does everything humanly possible to connect you with the right opportunity!
Consultant Benefits available:
- Health, Dental/Vision, 401K, FMLA, Disability, Life, Direct Deposit
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