AVP Branch Manager (68)

Eastern Bank Boston

About the Job

Responsible for the overall management of a mid-to-large-sized banking office.
Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.
Through tested techniques, engages in sales and service coaching sessions with sales staff.
With a focus on building commercial relationships, conducts business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit.
Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.
Although the assistant manager is responsible for managing daily branch operations and compliance issues, the branch manager has ultimate responsibility for the branchs performance in these areas which include, but are not limited to, overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
Manages customer service levels within the branch, adhering to established guidelines.
Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise.
Prepare and deliver performance appraisals for subordinates.
Expected to have / gain full understanding of the teller function.

Required Skills

Strong written and verbal communication skills are critical.
Ability to build relationships and strong alliances across the organization.
Must be flexible with ability to adapt to change.
Ability to quickly learn all there is to know about the products and services offered by the bank.
Must retain and build upon product knowledge base as a member of the divisions management team.

Required Experience

Bachelors Degree (or equivalent experience) required; three-to-five years of management experience and proven leadership capabilitities required, preferably in a retail banking environment.
For incumbents who have tenure with the bank, must have a history of solid sales, service and management successes.
Incumbent will likely enter this position with annuity / insurance licence(s) (series 6 / 63) - but if not, may be expected to obtain it/them within six months of hire.