AVP, MarkitWire Onboarding (Projects) recruitment

A successful candidate will perform the following duties:

• Become a SME on the MarkitWire application and its onboarding options/process.

• Liaise with the Ops Change Management team to understand a project’s impact process requirements and design the onboarding process required for clients

• Liaise with the Client Delivery Management team assigned to a project to form part of the wider client project team required for the complete successful adoption of new functionality

• Work directly and independently with Clients to understand their specific requirements, advise on the best MarkitWire implementation and execute the process required for successful go live

• Drive continual improvement of the onboarding processes and strive for a world class client experience

• Handover a solid process to the MW BAU team for use with future clients.

The following skills are needed in this role:

• Must have - experience from working in an Investment bank (preferably within OTC Derivatives Operations) or significant Vendor to Investment banks.

• Must have – Client service (preferably onboarding) experience

• Should have – good process design and execution skills

• Should have - Excellent written and verbal communication skills

• Should have - Strong interpersonal and influencing skills

• Contributes to Client Implementation Capacity and Prioritization planning

• Supports wider Client Implementation and Operations efforts

• Identifies opportunities to drive change in business and implementation processes to realize productivity, risk, commercial and time to market opportunities.

• Good Time Management skills

• SME – understands the business and able to surface and solve for client’s true requirements

• Process Mindset – Looks for simple, lean and error free processing

• Team Player – Helps colleagues meet client expectations within team; Interest and contribution to wider challenges beyond immediate function.

• Change Agent - Strong Continual Improvement mindset

• Excellent verbal and written communication skills

• Strong listening skills

• Ability to explain complex ideas in a simple way.

• Strong team player comfortable working at all levels of the business

• Strong inter-personal and influencing skills

• Strongly identifies with corporate vision and personally aligns with both corporate and product short and long term goals and strategies

• Ability to coordinate with internal teams and tasks across a variety of functions

• Assists in coordinating the implementation of changes to improve established performance guidelines.