BACKUP AND RECOVERY PRACTICE LEADER Job in Framingham 01701, Massachusetts US

BACKUP AND RECOVERY PRACTICE LEADER: US-BASED


This senior delivery role at GlassHouse will bring value to the company by developing strategies and executing key tasks that directly contribute to services development, sales and delivery standards for our backup and recovery service area. This role works to ensure that clients achieve data protection, recoverability and availability in their data management infrastructures.  Our Practice Leaders help our client’s to establish a baseline status of current backup systems, compare operations against industry best practices, and provide recommendations/strategies for improvements.

The Backup and Recovery Practice Leader will be part of our North America Consulting Team.  Ideal candidate will have a technical background in design, implementation, and operations of data protection solutions in enterprises of all sizes. Core competencies will include translating complex technical issues into practical solutions, strategic design and implementation of storage and backup infrastructure, articulation and documenting of complex technical concepts, and providing customer relationship management with the technical expertise required to accurately design, implement, and optimize enterprise-level storage solutions.  Extensive professional services experience within infrastructure services, as well as previous sales, and engagement management experience at the Director-level or above is expected.

Mandatory Qualifications:

  1. BS Degree in Computer Science, Management Information Systems or Engineering; Masters Degree in technology or business preferred.
  2. Extensive experience (minimum 12 years) providing Subject Matter Expertise (SME) knowledge as related to all aspects of backup environments; able to solve complex technical and business issues related to design, implementation and operations of data protection solutions, IT/Operations expertise; Ability to interface with a diverse group of people, excellent written and oral skills, demonstrated problem solving skills/exceptional judgment and ability to sell and deliver work to high client satisfaction levels.
  3. Extensive experience with backup technologies including operating systems and server/storage hardware.
  4. Requires proven track record for selling and delivering both solutions and services in IT infrastructure space.
  5. Experience presenting and selling to Senior Management.
  6. Solid ability to disseminate engagement opportunities to align with our GlassHouse capabilities and to also identify win-themes and strategies to secure new business.
  7. ITIL experience; certification preferred.
  8. Ability to travel up to 75%.

Additional Qualifications:

  1. Established experience developing tools, methodologies and processes for consistent service development.
  2. Extensive experience defining, developing and executing new service offerings and go-to market strategies for such offerings.
  3. Management and Leadership skills; ability to coach, mentor and train others.
  4. Progressive experience leading and managing large client engagements as program manager and/or client manager.
  5. Progressive experience consulting to enterprise businesses across a variety of industry verticals.
  6. Analyzing current and future needs for Backup and IT/Operations environments.
  7. Assisting clients with multi-million dollar data protection strategies; developing and documenting the backup and recovery strategy for an environment; identifying issues, documenting data protection requirements, completing gap analysis between current capabilities and desired state, implementing roadmaps for new technologies and strategy.
  8. Evaluating and architecting operations, policies, and procedures to drive strategic storage, SAN, and backup initiatives.
  9. Evaluating customers strategic business issues, identifying requirements, creating business case justifications, and proposing appropriate enterprise solutions.
  10. Providing hands-on execution of technical backup and recovery activities for large geographically distributed enterprises.

Responsibilities:

  1. Ensure consistent delivery of solutions, high quality results and satisfied clients.
  2. Define/evolve competency services (including competency tools, collateral and benchmarks) for backup and recovery practice.
  3. Develop tools to facilitate service delivery.
  4. Create communications roll out plan for competency services and tools.
  5. Design training plan as needed; train and coach others to ensure consulting and sales resources are aware of services, tools and methodologies.
  6. Ensure knowledge transfer and contribution of best practices across the organization.
  7. Lead workshops, solutions sessions and service delivery to clients.
  8. Participate in industry thought leadership via publishing articles and presenting at conferences and trade shows.
  9. Provide overall guidance and support for: negotiations, solution development, solution delivery, creation of value-added solutions that help transform the clients way of doing business.
  10. Serve as an example for others to follow by embodying the company’s culture, values and pursuit of success.
  11. Successfully fulfill client relationship development and expansion role/transition business.