Bank Business Analyst (31260) Job in Bloomington 61701, Illinois US
WHY STATE FARM?
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.
The same commitment to our workforce is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.
From diverse backgrounds and talent, to meaningful work and comprehensive benefits, “Like a good neighbor…” isn’t just a slogan. It’s who we are and how we do business.
WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
- Handles State Farm Bank projects requiring information gathering, analysis, and coordination
- Coordinates project activity and provides expertise for one or more areas of State Farm Bank
- Provides business perspective and represents the strategies and frameworks set by State Farm Bank management
- Works with project teams to define scope of effort/business requirements for development of new initiatives and enhancements
- Represents State Farm Bank on Systems project teams
- Develops, maintains, and supports products, processes, and procedures related to functional area
- Researches, designs, and implements product and program developments and/or enhancements
- Develops and maintains relationships with outside agencies and/or third-party vendors
- Prepares various reports as requested
- Provides operational support and/or training related to assigned functional area
- Provides guidance to State Farm Bank's compliance area on issues related to assigned functional area
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
- Participates on project teams
- Develops an understanding of State Farm Bank's structure, systems, products, services, and processes
- Assists with identifying, documenting and evaluating workflows
- Applies knowledge of how state and federal regulations are applied in the State Farm Bank environment
ITEMS OF NOTE
- May require passing additional background checks
- May work irregular hours based on workload and job requirements
- May require travel via commercial transportation and/or driving motor vehicles to various State Farm business locations, seminars, conferences, and/or industry meetings
ADDITIONAL INFORMATION
- The candidate selected for this position will be responsible for working with the VRUs/IVRs for the Bank Response Center and Financial Cards.
- An understanding of VUI Design for both directed dialog touch-tone applications is required.
- Knowledge of Usability Centered Design Concepts as related to automated phone systems is also helpful.
- The candidate should possess a broad understanding of Bank processes, workflows, procedures, regulations.
- Strong technical skills are desired, including Excel, Word, Visio, SharePoint, Power Point, etc.
- Strong communication skills are desired, both written and verbal.
- The candidate must be able to decipher metrics reports, perform trending analysis, and identify trends abnormalities based upon the information received.
- A basic understanding of phone networks, calling routing techniques, UUI protocol, and hunt group queuing is highly desirable.
- A thorough understanding of self-service VRU techniques and practices is desired, as well as a general understanding of Call Center Management.
- Familiarity with the FIS Insight and TSYS TS2 systems is beneficial.
- An understanding of reporting related to dashboards, volume-metrics, and management oversight is also beneficial.
- Candidate must demonstrate initiative and possess the ability to work with minimal or no supervision.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
- Competitive starting salary
- Annual merit reviews
- Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(K) Plan (Savings Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
State Farm Insurance is an equal opportunity employer.
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