Banking Operations Project Manager recruitment
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Identify project objectives and develop project plans and execution strategies to achieve these objectives
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Provide leadership and accountability for Enterprise wide projects and provide forums to leverage lessons learned best practices
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Own complete project management of initiatives end-to-end, providing support and motivation to deliver to deadlines
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Work with the functions and countries to provide technical expertise on projects, ensuring timely and effective operational readiness
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Establish robust project update report out operating rhythm
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Provide expertise to continuously benchmark tools and technology to improve process performance, such as IVR, e-servicing, and call recording.
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Benchmark existing processes technology against other businesses and external competitors.
The successful candidate must have: Project management expertise strong process mindset, with track record of delivering measurable process improvement - Broad retail banking experience (including credit cards, personal loans, and mortgages) comprehensive working knowledge of operational processes (originations, customer service, telesales, back office) - Operations Management experience in depth understanding of both retail commercial banking products.