Bankruptcy Clerk–Customer Service Job in Rapid City 57701, South Dakota US
Bankruptcy Clerk--Customer Service
Green Tree's core philosophy - that great relationships are the key to effective loan servicing - has established us as one of the country's leading credit-sensitive asset servicers. We provide credit-risk owners with a full-range of innovative, portfolio management solutions that help them maximize the performance of their asset-backed loan portfolios, including fee-for-service, shared risk and owned risk options. Our flexible solutions and proven results have led to long-standing relationships with some of the world's top financial services institutions.If you are looking for a great place to work, Green Tree might be the place for you. Green Tree is a privately held financial services organization servicing the nation's largest portfolio of manufactured housing loans, as well as home equity, home improvement and consumer installment loans. Our organization also markets insurance products to customers on a nationwide basis. Green Tree with its wealth of diversity, is able to provide opportunities for career development. Whether you are a seasoned professional or new to the marketplace, Green Tree could be your perfect fit.
OBJECTIVES OF POSITION
Assist customers in Bankruptcy proceedings via phone regarding all aspects of their account in all asset classes to include, mobile home, first lien, home equity and others.
MAJOR ACCOUNTABILITIES
- Handle inbound calls from customers, determine customer's needs, problem solve and respond by answering questions and resolving issues. The types of calls may include, default questions, taking payments, insurance, claims, payoff or similar
- Research customer questions and respond accordingly
- Sort mail and prepare outgoing correspondence
- Other duties as assigned
SELECTION CRITERIA
- Post high school education preferred
- Strong oral communication skills
- PC knowledge
- Good numeric aptitude and analytical skills
- Professional presence
- Self starter; able to work in fast-paced, deadline oriented environment
- Detail oriented and organized
We are proud to be an EOE employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Ed: HS or GED,Exp: Call Center and Customer Service
What happens now?
Now that you have submitted you resume, it will be reviewed by the Human Resources department. Once a thorough review has been done, you will be contacted via e-mail or telephone to advise you of the next step. This process usually is completed within 2 business days but in some cases may take longer, depending on the position. We appreciate you taking the time to apply and you should hear back from us soon!
Green Tree has a fast-paced, upbeat, friendly work environment where work and life balance is highly encouraged. Top performers are rewarded for their efforts through bonus and recognition programs. We are proud of our extensive benefit program, which allows employees the opportunity to choose benefits that fit their needs. Following are just a few examples of what you can expect:
- Performance driven incentive plans
- Medical plans; traditional and consumer-driven
- Tuition reimbursement
- 401(k) Plan with Company match
- Business Casual dress-Casual Fridays
- 26 days paid time off/year
- Employee referral program
- Paid new hire training
- Advancement opportunities
- Comprehensive On-line Learning Center
- Commuter benefits
- Pet Insurance
- Community involvement
- Seasonal celebrations
- Gym membership reimbursement
- Employee discount program