Bilingual Agents
Swedish Customer service agents
Location - Cork city
The role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments as well as learning new skills and procedures.
Experience Profile:
• Previous Helpdesk experience and solid IT background
• Fluency oral and written in ENGLISH + Swedish
Key Accountabilities:
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities
• Identify and solve customer problems and complaints
• Analyse customer problems and solve their queries
• Solve customer problems
• Serve as a point of escalation for other Helpdesk Services agents
• Promote customer service in handling inquiries, problems, and complaints.
• Work with other staff to promote, develop, and maintain strong customer service.
Skills:
• Working knowledge of Microsoft appliations
• Customer Service focused
Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4315770 to arrange an immediate interview at 33 South Bank, Crosses Green, Cork