Bilingual Customer Service Consultant Job in Toronto M5g 1S7, Ontario Canada

Job Description
Represent and promote Adjuvantz, a division of Zurich Canada, by providing reimbursement support, as well as health drug-related information to internal and external callers by providing excellent counseling, communication skills, and problem solving expertise for the Health unit.

2 Or More Years Of Related Experience
1. University degree in Life Sciences, Communications or related socialscience preferred.
2. Bilingual (French/English) required.
3. Individual must possess extraordinary positive attitude, exceptional listening skills and strong verbal and written communication skills.

Job Accountabilities
1. Provide reimbursement counseling product information to patients, caregivers, and health care professionals. Liaise with third party payers provincial governments as necessary to determine patient drug plan eligibility.
2. Ensure that calls are answered promptly and efficiently and that callers receive current relevant information and assistance by maintainingexpert knowledge and skills through the availability of medical and non-medical education training.
3. Respond to caller inquiries by conferring with them to determine requirements. Offer advocacy based information by discussing and analyzingthe caller's situation, and dispensing expert information. Provide referrals, coordinate on-site or off-site services, research on behalf of thecaller and network with others, as necessary.
4. Resolve client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the most workable solution and/or discussing with the manager or team leader to ensure a satisfactory outcome.
5. Track and document customer information using the appropriate computer system and by using proper grammar and spelling in both official languages. Ensure that callers receive appropriate fulfillment as required.
6. Foster and maintain a team environment by maintaining open lines ofcommunication with peers, managers, and other departments within Adjuvantz.

Business Accountabilities
1. Service the needs of customers
2. Support others who maintain relationships with customers
3. Respond to inquiries quickly and completely, provide status updates
4. Recognize and respond to or refer opportunities
5. Identify and resolve problems by referring to policies, procedures, standards
6. Continually improve unit performance by analyzing and recommending enhancements to technical procedures

Performance Management Accountabilities
1. Demonstrate commitment to corporate values.
2. Take accountability for participating in the performance management cycle.
3. Participate fully as a team member.
4. Exchange expertise and provide advice to team members and business partners.
5. Take action to manage own personal development.