Bilingual Customer Service Representative
Shield Healthcare is a leading supplier of medical products and services
for the care of patients in the home. We are a service organization
committed to meeting the individual needs of customers and employees.
As a company we pride ourselves on our commitment to provide quality
healthcare services.
We currently have an excellent opportunity for experienced, enthusiastic, Customer Service Representatives for our Dallas, Texas Sales Office. The primary function of this position is to answer incoming calls/faxes, taking orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, record the data into the computer and place orders.
Job Accountabilities:
· Resolve customer complaints
· Enter orders using AS400
· Attends to walk in customers
· Up sell and cross-sell to meet customer needs
· Process authorizations and support documentation to ensure corporate compliance
Qualifications
· 2+ years customer service experience
· Experience taking high volume customer calls
· Excellent verbal and written communication skills
· PC knowledge and Windows experience preferred
· Type 35+ WPM
· Bilingual English/Spanish required
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
In addition to a dynamic environment, we are proud to offer competitive salaries and a comprehensive benefits package.
Please submit your resume with cover letter and salary history to humanresources@shieldhealthcare.com . You can visit our website for other career opportunities at www.shieldhealthcare.com.