Bilingual Customer Service Representative (CSR I) Job in Columbus 43219, Ohio Us

Adheres to all Safe Auto Insurance Company policies and procedures, as outlined in the Associate’s Handbook and the CSD Service Plan.
Answers and responds to all customer questions, concerns and policy updates. Responds to calls from outside businesses and companies as it pertains to banks, lien holders, and courts. Provides forms and documentation while working with other departments to process customers’ request. Completes follow up for missing and incomplete information.
Answers all customer questions via the telephone and mail.
Processes all changes/endorsements requested by customers via telephone, e-mail, and U.S. mail.
Provides customers with specified forms and routes completed forms to various units for processing.
Analyzes policy transactions and corrects company records to adjust errors.
Prints endorsements and correspondence for insureds.
Depending on shift will respond to after hour claims calls and complete call back sheets for Sales after hour calls.
Other, related duties, as assigned.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent and zero to six months related experience and/or training. Has a basic knowledge of all states guidelines, policies and procedures.

Language Skills

Fluency in Spanish and English. Ability to read, analyze and interpret procedure manuals, general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in a professional and courteous manner.

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