Bilingual Customer Service Representative Job in Markham L3r8c9, Ontario Canada
ASUS Computer International
JOB DESCRIPTION
JOB TITLE: Bilingual Customer service representative
General Summary: Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service reports.
FUNCTIONS:
- Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques
- Handles inbound technical inquiries effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
- Accesses the company’s internal systems to obtain and extract information and provide customer service management with the data for inclusion in various scheduled and special reports
- Customer follow-up via phone, email
QUALIFICATIONS:
- Bilingual speaker in French and English.
- Professional attitude, enthusiastic and reliable
- Sound knowledge of telephone etiquette
- Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
- Must also have an excellent sense of priorities.
Location: Markham, ON
Please email your resume and cover letter to: canadaHR@asus.com and put job title on subject line.