Bilingual English/Mandarin Community & Marketing Manager recruitment

Silu.com will combine local business, association, event and job news for Chinese professionals and Western Chinaphiles around the world together with information on cities and companies in Greater China that are providing the best career opportunities for skilled professionals.

Located in our San Francisco office, the Community Marketing Manager will be responsible for our online community engagement activity and our partner network in the U.S., including sponsorship and community-related events.

Responsibilities:

Ø   Community engagement: grow our online community of subscribers/users – primarily through a mix of online campaign initiatives and offline promotion. Planning managing of traffic driving marketing campaigns with partner network (online and offline)

Ø   Partner management: target and acquisition of new partners in key markets across the U.S., plus day-to-day development and management of partner relationships, investigating ways to strengthen the relationships; also managing the operations underpinning partner agreements eg ensuring any contracts are not left to expire, contracts are fulfilled by partners etc. In addition, develop and manage network of, job and editorial feeds for small partners.

     Client support management:  As primary point of contact with U.S. located clients, manage relationships with – and ‘onboarding’ of – a portfolio of clients.

Ø   Event management: propose, assess, plan and execute partner-related events; identify opportunities for potential sponsorship by the company, and constantly seek to develop innovative ideas for events and activities the site could support or run to maximise strategic/PR value.

Ø   Team management: Manage a small team of interns across client, community and events support activity.

Ø   Product development liaison: Initiate, ‘own’ and feed-back all client web development requests to the appropriate departments, eg product development. Creatively and efficiently resolving issues and investigating complaints. This will include raising bug and product development tickets in a timely manner.

Ø   Management reporting: Running and analysis of monthly reports to track partner network progress. Produce weekly/monthly and adhoc reports and presentations as requested by the client, partners, sales staff and/or your manager. This includes client/partner activity and statistic reports for your region.

Skills required

• Fluent in English and Mandarin

• Excellent skills working in a busy Marketing and/or Customer Service environment

• Familiarity/ease in an online community environment

• Degree educated or equivalent work experience

•  Ability to successfully manage, lead, motivate and engage Client Services/marketing/events team

• Assertive and proactive

• Good problem solving skills

• Excellent attention to detail and well organized

• Excellent verbal and written communication skills

• Knowledge of MS Office products (intermediate Excel skills)