Bilingual Enligh & Spanish Customer Service Representative Job in Salt Lake City 84115, Utah US
Description Summary
Diabetes Specialty Center has an immediate opening for an experienced bilingual English and Spanish Customer Service Telephone agent for our Salt Lake City location. The Customer Service Representative position is responsible for servicing Diabetes Specialty Center patients through inbound and outbound calls, qualifying new enrollments, placing order, responding to inquiries and providing excellent customer service.
Essential Duties and Responsibilities
Process in-bound call regarding patients
Creates manual orders
Faxes CMN’s Test logs on a daily basis
Troubleshoots patient concerns
Pursues all required medical documentation to allow billing of services
Follows all current Medicare and Medicaid regulations and requirements to ensure repeated compliance
Obtain patient demographics and insurance information and create new accounts in systems
Interpret patients insurance coverage to establish Diabetes Specialty Center’s ability to assist them and verify eligibility with contracted insurance plans
Contact physician’s offices to acquire information essential to complete a patient order
Follow up with patient(s) as needed to provide on-going service and support
Knowledge, Skills and qualifications
High School Diploma or General Education Degree (GED). Prefer some post High School Education
Ability to read and interpret documents.
Ability to add, subtract, multiply, and divide all units of measure, Ability to compute rate, frequency and percentages.
Ability to apply common sense understanding to carry out instructions both written and oral.
Demonstrate stable work history
Ability to speak in a clear, concise, confident and consistent manner
Must have excellent verbal communication and highly effective listening skills
Three to Six months customer service experience
Key Competencies
Exhibit skill working with Microsoft Office
Capable to demonstrate quick and accurate typing skills
Strong communication Skills
Attention to detail
Ability to work independently
Interpersonal relation Skills
Effective time Management
Flexibility to become accustomed to a changing environment
Must have a supportive attitude
Must be a team player and mentoring in spirit and attitude
Ability to communicate a positive a progressive attitude
Posses a professional presence and demeanor at all times
Additional Responsibilities
Support other office personnel in the performance of their duties as assigned and as work permits
Maintains and promotes patient confidentiality
Demonstrates thoroughness will all work related activities: strives to continually improve quality and productivity results displayed by Patient support personnel on an ongoing basis
Assumes other duties and responsibilities as assigned by the department supervisor
Position Accountability
Customer Service: Ensures that patients are treated with the highest level of customer service, per company policies
Quality Control: Ensures that company philosophies, policies and procedures regarding patients, government agencies and other vendors are maintained
Confidentiality: Adheres to HIPPA guidelines, company privacy and confidentiality policies
Compliance: Ensures effective Documentation and adherence to Medicare and private insurance guidelines