Bilingual Manager Retail Store Job in Chicago, Illinois Us
Job Description :
Cricket Communications, a subsidiary of Leap Wireless and headquartered in San Diego, CA, is a simple, affordable wireless service providing flat-rate unlimited products over high-quality, all-digital wireless networks that feature the latest technology. Cricket serves more than 5 million customers in 35 states and is a pioneer of unlimited wireless services with no long-term commitments or credit checks required. Cricket offers customers access to a variety of the latest phones and mobile applications such as nationwide coverage, unlimited text, instant and picture messaging, Mobile Web, popular games and ring-tones.
We are a fast growing, entrepreneurial, fast-paced, fun place to work. Cricket values diversity and inclusion - when everyone is included, the possibilities are UNLIMITED. We offer competitive pay; performance-based bonuses; free mobile phone and service; paid time off; and advancement opportunities.
If you enjoy providing outstanding customer service, Cricket is the place for you.
Job Description:
Every day, our Retail Store Managers at Cricket run all aspects of the Cricket retail business including, but not limited to, financial management, business operations, customer service and retention, promotions, inventory, employee training and development.
Our Retail Store Managers:
* Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation
* Assume direct responsibility for all day-to-day store operations
* Establish and maintain adherence to budget
* Coach and develop retail staff
* Analyze business trends, track competitor landscape, share best practices with other stores
* Participate in the staffing process for the store, including hiring and performance management
* Promote positive customer experience through modeling great customer service and handling escalations
* Demonstrate solid technical competence for all products and services sold
* Engage in community activities and business development that support business goals
* Own store issues, proactively identify challenges and create improvement plans
* Conduct employee meetings and operations reviews
* Maintain relationships with Network Operations Center to keep abreast of changes, potential customer issues and assist with resolution of issues
Preferred Qualifications:
* Five (5) years proven retail sales management experience
* Three (3) years previous experience with back office systems (billing, call center, etc.)
* Three (3) years previous experience managing retail operations for a wireless telecom service provider
Required Qualifications:
* Bachelor's degree in Business, Marketing or related discipline or equivalent experience
* Three (3) years proven retail sales management experience (interactive sales process, commissioned sales)
* Three (3) years experience managing against financial goals, budgeting, forecasting and managing results
* Three (3) years experience in selecting, managing and developing employees (proven leadership skills)
What You'll Experience:
At Cricket, you are part of a diverse, creative, dedicated, and FUN workforce that strives to provide innovative communications solutions. We value the contributions of our employees and work to create a stimulating and supportive environment where our employees can achieve their professional goals while delivering outstanding results.
Our full-time employees enjoy the following benefits:
Medical, Dental and Vision
Domestic Partner Coverage
Company Paid Life Insurance
Company Paid Dependent Life
Company Paid Disability
3 Weeks Vacation
Sick time
Holiday Pay
Jury Duty Pay
Travel Accident Insurance
401(k) with Company Match
Employee Assistance Program
Tuition Assistance
Flexible Spending Accounts
Adoption Assistance
Fitness Reimbursement
Group Auto Home Insurance Discount
Discounted Phones Service for Immediate Family
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.